Field Service Technician

4 weeks ago

Québec, Canada Diebold Nixdorf Full time

**Position Overview**

Diebold Nixdorf is a leading global developer and manufacturer of retail and banking equipment. We are currently seeking a Firstline Field Service Technician. Within your assigned area of responsibility, as a Firstline Field Service Technician, you will perform basic installation and minor repairs on all Diebold Nixdorf products and services including maintenance for banking equipment, ATM's, retail point of sale equipment, and related PC and PC peripherals. Additionally, you will provide scheduled cleanings and other basic maintenance on conventional products such as locks, vaults, etc. as well as special project work, as needed. This position may require the use of basic hand tools, limited parts and a general understanding of PC, PC peripherals and network connectivity.

**Key Responsibilities**
- Prioritizing and planning service calls in order to ensure a high level of customer service and meet service level agreements.
- Contacting the customer with the estimated time of arrival.
- Escalating problems and reassigning calls when appropriate.
- Reviewing call history.
- Accurately reporting service data.
- Interacting in a professional manner with customers to foster positive relationships.
- Performing some minor maintenance on ATMs (e.g., replacing light bulbs, card reader belts, air filters, etc.).
- Performing basic installation functions (e.g., pulling cables, mounting devices, installing Mas-Hamilton locks).
- Performing technical fixes such as clearing paper jams, card jams, bill jams, etc.
- Following key/alarm/combination control processes in assigned area of responsibility.
- Supporting service technicians in performing preventative maintenance inspections on conventional products.
- Maintaining effective communication with Service Technician team members, your business team and management.
- Developing working knowledge of all operating standards, practices, and procedures.

**Required Qualifications**
- High school diploma, GED or demonstrated relatable work experience
- Ability to use basic hand tools and limited parts
- Basic understanding of PC, PC peripherals, and network connectivity
- Product knowledge of relevant industry and basic ITIL skills preferred.
- Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment.
- Acceptance of exposure to the outside elements.
- Exceptional customer service skills are needed.
- Ability to organize and inventory truck stock parts and tools where applicable.
- Sense of urgency, organizational skills, professional presence and work in team environment.
- Ability to pass MVR, background and drug test where required.
- Demonstrated ability to represent the company in a dependable and professional manner.
- Ability to work independently with little supervision.
- Shift adaptability, which would include an on call rotation for evenings and weekends.
- Ability to work alternative shifts such as weekends, holidays, afternoons or evenings.

**Preferred Qualifications**
- Vocational degree in an electromechanical field is preferred.
- Hands on electromechanical repair/installation experience.
- Current Industry knowledge and prior experience servicing Diebold Nixdorf banking and retail equipment or other ATMs.
- Prior experience as a Field Service Technician.

Une carrière connectée et stimulante chez Diebold Nixdorf. Dans le monde hyperconnecté dans lequel nous vivons, nos équipes automatisent, numérisent et transforment les activités bancaires et d’achat de plus de 75 millions de consommateurs. Joignez-vous à nous pour jouer un rôle crucial dans le commerce branché d’aujourd’hui.

**Aperçu du poste**

À titre de technicien de service de première ligne affecté aux guichets automatiques bancaires, vous offrirez des services de maintenance sur les guichets automatiques bancaires (GAB), l’équipement de point de vente au détail ainsi que les ordinateurs et périphériques connexes. Vous effectuerez également des tâches planifiées de nettoyage et d’entretien de base sur les serrures Kaba Mas/Mas-Hamilton. Vous serez par ailleurs appelé à travailler à des projets spéciaux, au besoin, et à effectuer des installations de base et des réparations mineures à l’égard de tous les produits et services de Diebold. Ce poste peut exiger l’utilisation d’outils manuels de base et de certaines pièces ainsi que des notions générales en matière d’informatique, de périphériques et de connectivité réseau. Les niveaux de compétence seront évalués dans le cadre d’une formation assistée par ordinateur (FAO), d’une formation technique structurée et de vérifications sur le terrain.

**Responsabilités**
- Déterminer les priorités et planifier les appels de service.
- Communiquer avec le client pour lui annoncer l’heure d’arrivée prévue.
- Soumettre les problèmes aux échelons supérieurs et confier les interventions à quelqu’un d’autre au

  • Field Service Technician

    1 week ago

    Québec, Canada Arjo Canada Full time

    **Empowering careers at ARJO** **What moves you?** Come join dedicated people in pursuit of changing lives for individuals with health and mobility challenges. Develop your skills alongside industry professionals serving your community every day! - Arjo welcomes people from all backgrounds and walks of life. We are an Equal Opportunity Employer and our...

  • Technician - Environmental Field

    4 weeks ago

    Québec, Canada Tata Steel Minerals Canada Ltd Full time

    **About us** Tata Steel Minerals Canada Limited (TSMC) with its headquarters at 1000, Sherbrooke W., Suite 1120, Montreal (Quebec), operates iron ore mines in the provinces of Newfoundland and Labrador and Quebec. TSMC is a joint venture between Tata Steel Limited and the Government of Quebec. Tata Steel, part of the Tata Group of Companies, is one of the...

  • Machine Tool Field Service Technician-Quebec

    3 weeks ago

    Québec City, Canada Waterford Executive Full time

    Primary ScopeField Service Technicians provide customers with maintenance and repair assistance of CNC machine tools and automation systems on site or by telephone. They establish and build exemplary communication and customer service relationships with customers and distributors. The individual manages difficult customer situations in a positive manner,...

  • Laser Field Service Technician-Quebec

    3 weeks ago

    Québec City, Canada Waterford Executive Full time

    DESCRIPTION:As a Field Service Technician, you will utilize customer communication skills, and the mechanical and electrical knowledge to repair, troubleshoot, modify and test complex technical problems on Machining products. This position is travel Monday through Friday, and home on weekends. While travel is mostly regionalized, Field Service Technicians...

  • Field Service Technician

    3 weeks ago

    Québec City, Canada OPEX Full time

    Position Summary: OPEX Corporation is currently looking for a part time Field Service Technician. This position will require the employee to be flexible with their hours. Due to customer demands, the employee may be required to work occasional weekends. The worker will have a high exposure level to customer service as they will be responsible for...

  • Field Service Technician

    3 weeks ago

    Québec City, Canada Kodak Full time

    The Field Service Technician is responsible for the installation of hardware, software and networking products and configurations at customer sites, as well as for diagnosing and optimizing product performance. Ensures customer satisfaction by advising customers on preventive maintenance, value of Equipment Maintenance Agreements (EMA), support services,...

  • Field Service Technician I

    2 days ago

    Québec City, Canada NCR Corporation Full time

    À propos de NCR NCR Corporation (NYSE : NCR) est un chef de file dans la transformation, la connexion et l’exploitation de plateformes technologiques pour les services bancaires autogérés, les magasins et les restaurants. NCR a son siège social à Atlanta, en Géorgie, et emploie 38 000 personnes mondialement. NCR est une marque de commerce de NCR...

  • Service Technician

    2 weeks ago

    Québec, Canada A.W. Chesterton Company - Montreal Full time

    We are looking for a service technician for our repair center in Montreal (Anjou). You are a dynamic individual interested in learning new technology. A person with a lot of initiative who has manual skills and likes to put them into practice. AW Chesterton offers you a stimulating job in our great team where you will be able to contribute greatly...

  • Service Technician

    2 weeks ago

    Québec, Canada A.W. Chesterton Company - Montreal Full time

    We are looking for a service technician for our repair center in Montreal (Anjou). You are a dynamic individual interested in learning new technology. A person with a lot of initiative who has manual skills and likes to put them into practice. AW Chesterton offers you a stimulating job in our great team where you will be able to contribute greatly...

  • Exploration Field Technician

    4 weeks ago

    Québec, Canada GroundTruth Exploration Full time

    **Ground Truth is gearing up for an exciting season ahead!** GroundTruth Exploration provides a full spectrum set of proven exploration tools backed by an industry leading team. We also provide complete logístical, data management, mapping and reporting services. **We are looking for great people to join our Exploration Field Crews.** With our trademark...

  • Field Service Technician

    4 weeks ago

    Québec, Canada Les Équipements Procepack inc. Full time

    Responsibilities: Travel to customer sites to train, setup & repair equipment; Trouble shoot equipment, identify and fix problems; Test equipment to make sure it performs according to specifications; Support customers (phone, and in person) on the operation and troubleshooting of equipment; Solve and facilitate customer service issues; May be require...

  • Field Service Technician

    4 weeks ago

    Québec, Canada Coreio Inc Full time

    Coreio is looking for independent contractors and/or IT Support firms to join our subcontracting bench for temporary staff augmentation / field service assignments. The resources will perform Desktop and or Printer support to resolution. The resources will provide technical support for adhoc engagements with Coreio when available. We are looking for...

  • Field Technician

    3 weeks ago

    Québec City, Canada CIMA+ Full time

    Job DescriptionMission As a site supervision technician, join a team dedicated to the delivery of urban infrastructure projects of all sizes, including major projects such as the redevelopment of Guillaume-Couture Boulevard.You will work in close collaboration with project managers and participate in the delivery of various municipal engineering...

  • Road Service Technician

    3 weeks ago

    Québec City, Canada Johnston Equipment Full time

    Road Service Technician-Quebec City Short Description: Description: We are a solutions-driven, customer-focused provider of material handling, storage, and automated systems solutions and we take pride in knowing that your actions boost our customers’ productivity. We are looking for customer-focused, self-starting individuals to join...

  • Field Service Technician

    3 weeks ago

    Québec City, Canada Diebold Nixdorf Full time

    Position is located in Quebec City, Canada Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Installs,...

  • Service Supervisor

    3 weeks ago

    Québec, QC, Canada Strongco Full time

    Province: Quebec Branch: Val-d'Or Employment Type: Full Time Number of Positions: 1 Share: SUMMARY The Service Supervisor (or Lead Hand Technician) is responsible for the day-to-day operations and management of the service department, managing and monitoring the WIP. The candidate will ensure technicians have a full work schedule, either in the...

  • Bilingual Service Desk Support Technician

    4 weeks ago

    Québec, Canada Asset Inventories Inc. Full time

    **Asset Inventories** is hiring for a **Service Desk Support Technician**, whose primary responsibility is to respond to incoming requests via phone, live chat, or walk-in. Who can quickly diagnose and resolve end-user problems. **Responsibilities**: - Provides technical support to end-user in America region via phone, live chat, or in-person. - Provides...

  • Customer Service Technician

    4 weeks ago

    Québec, Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...

  • Technician - Claims

    4 weeks ago

    Québec, Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...

  • Pharmacy Technician

    4 weeks ago

    Québec, Canada The Jean Coutu Group (PJC) Inc. Full time

    Do you have that "Coutu" touch? Are you the type of person who wants to put their leadership into action? Who wants to make a difference in their work environment? Are you looking for stimulating management challenges, where the team is at the heart of the day-to-day operations and where no two days are alike? The Pharmacy Technician position is for...