Guest Service Supervisor

2 weeks ago

Edmonton, Canada Renaissance Edmonton Airport Hotel Full time

WHAT WE ARE LOOKING FOR
Hey there Looking for a fun and exciting role with great perks? Look no further
We're looking for a Guest Services Supervisor who can embody the Marriott philosophy of "Take care of your associates, and they will take care of your guests." As a leader in our industry-leading lifestyle brand, you'll oversee all areas within the front office department by supervising, monitoring, and developing your team members, ensuring they have current knowledge of hotel products, services, facilities, events, and pricing.
In addition to all of that, you'll welcome and acknowledge all guests according to Renaissance standards, anticipate and address their needs, and thank them with genuine appreciation. You'll also monitor room inventory and guest credit limit throughout all shifts, and maintain LQA and GSS goals, while also maintaining employee engagement.
WHAT YOU NEED TO KNOW ABOUT THE JOB
As a Guest Services Supervisor, your main responsibilities are:

- Supervising and developing team members
- Ensuring team members have up-to-date knowledge of the hotel and local area
- Recognizing and appreciating Marriott Rewards Elite guests
- Training and onboarding new team members
- Welcoming and assisting guests with their needs
- Monitoring room inventory and guest credit limit
- Maintaining a positive working environment
- Following safety and security procedures
- Maintaining a professional appearance
- Being available to cover different shifts as needed
- Performing other duties as requested by the Front Office Manager.

WHAT YOU NEED TO BE CONSIDERED
To be considered for this role, you should have a high school diploma or GED and at least 2 years of experience in a management or supervisory role within a hotel. Or, if you have a 2-year degree in Hotel and Event Management or a related major, you should have 2 years of experience in any management role.
We're looking for someone with excellent communication skills, the ability to train and performance manage ambassadors, and a talent for building a successful team. You should also be adaptable, customer-focused, and have high work standards.
So, what are you waiting for? Come join our award-winning team and experience the excitement and fun of working with us
WHAT’S IN IT FOR YOU
At Renaissance, we believe that taking care of our employees is just as important as taking care of our guests. As part of our Renaissance team, you'll enjoy a comprehensive benefits plan that includes medical and dental coverage, as well as life insurance. And the best part? 80% of the cost is covered by the hotel for all single coverage.
But the perks don't stop there As a Renaissance employee, you'll have access to our travel program, which offers discounted rates for Marriott hotels across the globe.
We also know that getting to work can be a hassle, so we offer free parking or 747 bus pass reimbursement. And, with our in-house management training program, you'll have the opportunity to develop your skills and grow in your career.
We like to have fun too That's why we organize quarterly work events that are unlike anyone else's. And with our on-demand pay system, you can get paid whenever you want.
Hungry? No problem Our talented chefs cook up delicious meals for our staff every day, so you don’t have to worry about your meals You and your friends can also enjoy a 50% discount on food and beverage at our hotel. Plus, our quarterly talent rallies offer food and entertainment for all employees.
But the best part of working at Renaissance? You'll be a part of an award-winning team that values your contributions and recognizes your hard work. Come join us and see for yourself why Renaissance is the place to be

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