Operations Manager

2 months ago


London, Canada Holiday Inn & Suites London Full time

At Holiday Inn & Suites London, we create truly memorable experiences everyday.

Guests Love the Holiday Inn & Suites London. And you will too

Conveniently located only minutes from the downtown core and Highway 401.

**Responsibilities**:

- Recruits and supervises staff, overseeing training programs and setting work schedules.
- Evaluates the job performance of front desk agents and housekeeping staff.
- Assigns daily work assignments.
- Inspect the daily work of the Front Desk and Housekeeping departments to ensure brand standards are met.
- Manages billing and collection of accounts receivable.
- Conducts regularly scheduled departmental meetings.
- Participates in setting pricing and promotional strategies.
- Assists in preparing revenue and occupancy forecasting.
- Negotiates with clients for the use of our facilities for meetings, banquets and other functions.
- Resolves customer complaints.
- Controls inventories and maintains PAR levels for the front desk and housekeeping departments.
- Ensure implementation of all hotel policies and house rules.
- Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis and simple configuration changes.
- Prepare revenue and occupancy forecasting.
- Ensure that employees, are at all times, attentive, friendly, helpful and courteous to all guests and other employees.
- Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts and tracking logs.

**Requirements**:

- Post Secondary education in Hospitality, Human Resources, Business Administration, or other related field, or equivalent experience and education
- Excellent leadership skills with the ability to effectively delegate
- Service focused attitude with an emphasis on providing excellent customer service
- Good problem-solving abilities
- Excellent communication skills both written and verbal
- Proficient with the use of computer packages such as Microsoft Office, Excel, and Word
- Demonstrated ability to calculate numbers, financials and provide detailed reports
- Ability to cover shifts at short notice

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Weekend availability

Ability to commute/relocate:

- London, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location


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