Operational Manager

1 week ago


London, Canada Visvacare Full time

**Position**: Operational Manager

**Location**: 722 Hamilton Road, London, Canada

**Overview**:
As an Operational Manager at 722 Hamilton Road Residence Home, you will play a pivotal role in ensuring the smooth functioning of daily operations. You will be responsible for overseeing various aspects of the residence home, including staffing, resident care, facility maintenance, and regulatory compliance. Your leadership, organizational skills, and commitment to excellence will contribute to maintaining a high standard of care and enhancing the quality of life for our residents.

**Responsibilities**:

- **Staff Management**:

- Recruit, train, supervise, and evaluate staff members, including caregivers, administrative personnel, and maintenance workers.
- Develop work schedules, assign duties, and monitor staff performance to ensure efficient operation and adherence to policies and procedures.
- Foster a positive work environment conducive to teamwork, professional growth, and employee satisfaction.
- **Resident Care**:

- Oversee the delivery of person-centered care to residents, ensuring their physical, emotional, and social needs are met.
- Collaborate with healthcare professionals, families, and residents to develop and implement care plans tailored to individual needs and preferences.
- Monitor resident well-being, conduct regular assessments, and address any concerns or issues promptly and compassionately.
- **Facility Operations**:

- Manage the day-to-day operations of the residence home, including maintenance, housekeeping, and security services.
- Ensure the safety, cleanliness, and functionality of the facility, identifying and addressing any maintenance or repair needs in a timely manner.
- Implement and enforce health and safety protocols, infection control measures, and emergency procedures to safeguard residents, staff, and visitors.
- **Administrative Duties**:

- Oversee administrative functions such as budgeting, financial management, record-keeping, and reporting.
- Maintain accurate documentation related to resident care, staff performance, regulatory compliance, and operational activities.
- Coordinate with external agencies, regulatory bodies, and stakeholders to ensure compliance with relevant laws, regulations, and accreditation standards.
- **Quality Improvement**:

- Monitor service delivery, resident satisfaction, and outcomes to identify areas for improvement and implement quality enhancement initiatives.
- Conduct regular audits, surveys, and assessments to evaluate operational effectiveness and identify opportunities for innovation and optimization.
- Foster a culture of continuous improvement, accountability, and excellence throughout the organization.

**Qualifications**:

- Bachelor’s degree in Healthcare Administration, Business Management, or a related field (preferred).
- Proven experience in a managerial or supervisory role within a residential care setting.
- Strong leadership, communication, and interpersonal skills.
- Excellent organizational abilities and attention to detail.
- Sound knowledge of regulatory requirements and best practices in residential care.
- Ability to multitask, prioritize responsibilities, and adapt to changing circumstances.
- Commitment to promoting dignity, autonomy, and well-being for residents.

**Job Types**: Full-time, Permanent

**Benefits**:

- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Education**:

- Bachelor's Degree (preferred)

Work Location: In person

Expected start date: 2024-05-01



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