Client Support Specialist
2 months ago
**About us**
PandaPay is a medium business in Montréal, QC H4B 2M5. We are professional and agile.
Our work environment includes:
- Modern office setting
- Food provided
- Growth opportunities
- **English version follows **_
Chez Panda Pay, notre relation avec nos clients est au centre de nos activités. C’est pourquoi nous nous concentrons à leur fournir de bons conseils grâce à des conversations significatives. Dans ce rôle, vous apprendrez à connaître notre entreprise rapidement, en travaillant avec un groupe diversifié de professionnels talentueux dans un environnement dynamique. Ici, vos idées seront entendues et votre potentiel sera toujours reconnu. Rejoignez-nous et vous ferez partie d’une véritable équipe, en collaborant avec d’autres afin de bâtir une carrière passionnante chez Panda Pay.
**Spécialiste du soutien à la clientèle**
Nos spécialistes du soutien à la clientèle sont essentiels pour notre mission globale chez Panda Pay. Vos interactions avec nos clients sont cruciales pour développer des relations durables qui favorisent notre succès.
En tant que membre de l'équipe du Service à la clientèle, vous aurez pour responsabilités:
- Servir et satisfaire chaque client lors de vos interactions, et gérer efficacement et professionnellement leurs demandes d'entretien de compte et de résoudre les problèmes.
- Comprendre les besoins de nos clients à travers des conversations de qualité et identifier les opportunités de promouvoir des services répondant à leurs besoins.
- Gérer les demandes accrues en service à la clientèle et interagir avec les clients et les fournisseurs pour parvenir à une résolution finale.
- Engager des conversations significatives avec les commerçants afin de maximiser la rétention en adoptant les valeurs et la mission de PandaPay.
- Orienter les clients vers d'autres membres de l'équipe et des partenaires capables de les aider à répondre à leurs besoins.
- Participer activement à des séances d'entraînement régulières et aux réunions d'équipe.
Rejoindre l'équipe de Panda Pay présente de nombreux avantages, notamment:
- Accès à une variété de formations formelles et informelles, telles que des sessions de formation en ligne, des salles de classe virtuelles et des formations en classe.
- L'opportunité de grandir au sein de notre entreprise et de s'entraider mutuellement pour atteindre notre plein potentiel.
- Des possibilités de participation et de bénévolat dans la communauté.
Nous sommes là pour aider nos clients, notre communauté et nos collègues. En tant que membre de l'équipe travaillant au bureau, nous vous fournirons les outils et les ressources nécessaires pour atteindre de nouveaux objectifs, tout en aidant nos clients à atteindre les leurs, que ce soit à travers une formation ou un coaching approfondi, un apprentissage continu, nous vous aiderons à acquérir une expérience précieuse, à élargir vos compétences et à atteindre vos objectifs.
Travailler avec nous signifie faire partie d'une équipe de personnes talentueuses et passionnées, qui travaillent ensemble pour offrir d'excellentes expériences client. Nous soutenons votre succès en vous fournissant le soutien dont vous avez besoin pour transformer votre potentiel en performance.
**Exigences**
Ce dont vous avez besoin pour réussir:
- Une attitude positive et enthousiaste, ainsi que de solides compétences relationnelles.
- Une expérience avérée dans le service à la clientèle et une passion pour aider les autres et réaliser des ventes.
- Une expérience dans l'industrie du traitement des paiements est un atout.
- Une mentalité axée sur le service avec une capacité démontrée à écouter attentivement et à adopter une approche orientée en solutions.
- Un communicateur et éducateur expérimenté, à la fois à l'oral et à l'écrit.
- La capacité de multitâches, avec des compétences informatiques supérieures à la moyenne et une bonne compréhension du numérique.
- Une flexibilité pour travailler des quarts de travail de 8 heures différents.
- Des compétences efficaces en gestion des relations.
- Être bilingue en anglais et en français est une exigence.
- Disponible pour travailler à temps plein au bureau.
**Avantages**:
Les employés de Panda Pay bénéficient d'un ensemble d'avantages sociaux.
- _____________________________________________
At Panda Pay, the client and our relationship with them, is the cornerstone of our business. That’s why we’re focused on providing them with sound advice through meaningful conversations. In this role, you’ll get to know our business quickly, working with a diverse group of talented professionals in a dynamic environment. Here, your ideas will be heard and your potential will always be recognized. Join us, and you’ll be part of a true team, collaborating with others to build an exciting career at Panda Pay.
**Client Support Specialist**
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