Associate, Client Support

2 weeks ago

Montréal, Canada Medfar Full time

Company Description
- MEDFAR Clinical Solutions was founded in 2010 by two aeronautical engineers who realized that the healthcare system was not exploiting the full potential of technology. Supported by a large community of medical experts and focused on clinical success and patient safety, MEDFAR was the first company to certify a cloud-based Electronic Medical Record in Canada: MYLE (Make Your Life Easy)._
- Committed to promoting excellence and effectiveness in healthcare worldwide, MEDFAR differentiates itself by offering a unique healthcare management solution for clinics, which replaces inefficient processes with a faster and safer technological alternative._

**Job Description**:
Why join MEDFAR (QC)?
- Progression within the role and company;
- Performance-based bonuses to all employees;
- You decide where you want to work Remote work or the possibility of coming to our offices;
- Three weeks of vacation in the first year;
- Generous group insurance coverage from day 1;
- Social and sports activities;
- Dynamic and multicultural work environment;
- Our office in Montreal (QC) is accessible by public transportation and is within walking distance of the Peel and Bonaventure metro stations.

**What should you expect from this job?**

As a Customer Support Associate, you will support users of our software, MYLE. Your contribution to the customer support team will have a direct and significant impact on the satisfaction of our customers. Reporting to the Director of Client Services, you will join a multidisciplinary team whose mandate is to help our clients when they encounter technical problems.

In addition, as part of our support team, you will learn the intricacies of MYLE and be equipped to grow within the company in any direction you choose. Whether your interest is in customer success, sales, product management, R&D or something else, many MEDFARians have grown up starting here and we want you to be the next

We have an in-house training and development plan in place to ensure that you can achieve your goals. Here's what progression and growth in role and responsibilities look like (your compensation evolves as well):
**Associate, Client Support** (0-6 months)
- Master tools and processes
- Handle phone calls during peak periods

**Specialist, Customer Support (L1) **(6-12 months)
- Handle phone calls

**Customer Support Specialist (L2)** (12+ months)
- Handle phone calls
- Participate in the development of technical documents to enrich the knowledge bank
- Contribute to the training of new Customer Support Associates (N1)

**Qualifications**:

- Bilingual in French and English, both verbally and in writing;
- Technology savvy, with the ability to learn and effectively use new technological tools;
- Willingness to work full-time on a rotating schedule;
- Willing to prove themselves by being resourceful and finding solutions even when there is no clear path;
- Be committed to continuous growth and learning;
- Reside and have legal authorization to work in Canada.

Working conditions:

- Flexible hours: Shifts are scheduled between 7:30 am and 10:00 pm. Night shift (on a voluntary basis) is on-call and a night premium is provided when scheduled to work this shift;
- Permanent full-time position (40 hours per week) throughout the training period (2-3 months). Possibility of part-time work thereafter.

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