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Conference Services Manager
3 months ago
**POSITION**
Conference Services Manager
**GENERAL**
Pinnacle Hotel at the Pier, located on the waterfront of North Vancouver, is a 106-room full-service boutique hotel featuring 8,000 square feet of meeting and event space. We are looking for a Conference Services & Events Manager who must be a multi-faceted and driven to always exceed our guests’ expectations.
**ROLE**
Reporting to the Director of Sales & Catering, the Conference Services & Events Manager is responsible for prospecting, selling and managing catering events from initial booking to completion and follow-up.
Role is to initially cover 12-month maternity leave, with potential continued Sales work thereafter.
**SPECIFIC RESPONSIBILITIES**
- Function as a member with the Catering Team to meet the business objectives of the Catering department.
- Up-sell the hotel’s services and products, suggesting suitable events, activities, floor plans and menus.
- Proactively seek out new and potential clients for future bookings, along with maintaining relationships with current clients.
- Work closely with the client throughout the duration of the event, ensuring successful outcome from arrival to departure.
- Work also with Sales Manager’s clients to coordinate food and beverage content and requirements throughout the planning stages and site inspections, when requested.
- Organize events effectively with an acute sense of detail and ability to anticipate our client’s needs.
- Conduct site inspections and assist with walk-in inquiries and requests.
- Prepare accurate contracts in a timely fashion for client approval and signature.
- Prepare concise Banquet Event Orders, floor plans and resumes for distribution.
- Prepare reports as required.
- Other duties as required.
**JOB REQUIREMENTS**
- Minimum two to three years of management experience in the hospitality industry.
- Minimum two years' catering or events management experience in a full-service hotel environment.
- Experienced and knowledgeable of handling large catering events would be an asset.
- Bachelor's degree in Hotel Sales or Events Management or a relevant field of work, or an equivalent combination of education and work-related experience.
- Strong verbal and written communication skills for the purpose of presenting and discussing technical information to establish rapport and/or influence and gain understanding of others.
- Self-motivated individual who is organized and able to set and achieve goals for themselves in alignment with the department and hotel’s overall revenue goals.
- Display strong initiative and ability to make sound decisions independently.
- Ability to prioritize, organize and follow-up.
- Must be able to perform job functions with attention to detail, efficiency and accuracy.
- Must be able to resolve problems using good judgment; follow directions thoroughly
- Must be able to work cohesively with co-workers as part of a team.
- Demonstrated knowledge of hospitality systems and software such as Opera is a must.
- Demonstrated knowledge of Microsoft Office suite.
Pay: $60,000.00-$65,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- On-site gym
- On-site parking
- Vision care
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
- Retention bonus
**Education**:
- Bachelor's Degree (preferred)
**Experience**:
- Hotel Sales & Catering: 2 years (required)
Work Location: In person
Application deadline: 2024-05-25
Expected start date: 2024-05-25
