Customer & Operations Service Specialist, Air
3 weeks ago
**The Opportunity**
The Customer Service & Operations Specialist, Air Freight supports the logistics division of DP World Canada with customer service & operational support with a focus on air freight.
**In this role, you will**:
- Create files, arrange for pickup and obtain shipment documentation necessary for domestic/international transportation, liaison between parties to provide status updates.
- Enter shipment and bookings details into CargoWise 1 or other approved freight forwarding platforms in a timely and accurately, submit all required documentation from the system (i.e. Master, AES, ACI, EDI, booking confirmations, etc.) and create invoices
- Use approved external providers as necessary to arrange transportation of goods.
- Quickly resolve any miscommunication and disputes to ensure safe on-time deliveries
- Coordinate pricing and prepare quotations to customers for air shipments
- Ensure safe transport execution in line with official requirements
- Handle shipments from open to close. Must be able to handle the day-to-day operational activities and close out the file in accounting
**What you bring to the role**:
- 2 plus years working within the freight forwarding industry with a strong focus on air freight
- Graduate of an accredited freight forwarding program with strong day to day knowledge of the Freight Forwarding platforms
- Understanding of Canadian Import/ Export regulations with a strong focus on IATA regulations
- Strong customer service skills, proactivity and be a team player
- Effective verbal, written, and interpersonal skills
- Ability to communicate with clients, carriers, other forwarders, vendors
- Handle shipments from open to close. Must be able to handle the day-to-day operational activities and close out the file in accounting
If you are looking for a dynamic work environment, competitive employment conditions and an opportunity to test your abilities, we invite you to blend your talent with our know-how and join the DP World team.
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