Assistant Branch Manager

6 months ago

Kingston, Canada BMO Financial Group Full time

945 Gardiners Rd Kingston Ontario,K7M 7H4

Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the best interests of the customer. Advises customers on products and strategies that meet their financial objectives. Identifies and makes referrals to other business groups. Supports sales and customer service activities to meet strategic customer experience and profitability goals in compliance with legal and regulatory requirements and the Bank’s policies and processes.
- Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
- Ensures alignment between values and behaviour that fosters diversity and inclusion.
- Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
- Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
- Attracts, retains, and enables the career development of top talent.
- Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice in the best interests of the customer.
- Coordinates service requests and problem resolution processes to ensure accurate completion and follow-up that meets or exceeds customer expectations, or escalates for resolution.
- Develops and maintains a network in the community to enhance the Bank’s visibility and builds a strong referral source for new potential business.
- Supports the Bank’s community involvement and participates in community activities.
- Resolves customer related issues using knowledge of bank services, products, and processes.
- Fulfills sales and service activities for the customer in accordance with approved procedures.
- Provides input into area business and market plans to optimize new and existing business opportunities within the community.
- Establishes relationships with business partners (e.g. CDC, MasterCard, Symcor, etc.) to maintain knowledge of interdependent systems and related policies and procedures.
- Reviews results and performance measures against plans and standards (e.g. sales targets, service targets, referral targets) to address gaps and develop plans.
- Analyzes data and information to provide insights and recommendations.
- Provides technical training and support to branch employees to maintain operational and sales effectiveness and recommends improvements.
- Manages transactional outcomes for customer calls or defers to appropriate internal business groups.
- Resolves complex or unresolved customer situations or escalates to the next higher manager for resolution.
- Maintains current knowledge of personal banking and credit card industries, practices, and trends and integrates into customer conversations.
- Builds effective relationships with internal/external stakeholders.
- Maintains the confidentiality of customer and Bank information.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with all legal and regulatory requirements for the jurisdiction.
- Focus may be on a business/group.
- Thinks creatively and proposes new solutions.
- Exercises judgment to identify, diagnose, and solve problems within given rules.
- Works mostly independently.
- Broader work or accountabilities may be assigned as needed.** Qualifications**:

- Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
- 1-3 years of banking or customer service/sales or equivalent experience.
- Previous supervisory or management experience - preferred.
- General knowledge of retail banking products and services.
- General knowledge of applicable regulations, audit standards, and related policies, procedures, and directives.
- Working knowledge of competitive marketplace and trends in product offerings.
- Working knowledge of branch operational processes and policies.
- Working knowledge of branch technologies, processes, and performance metrics.
- Specialized knowledge from education and/or business experience.
- Verbal & written communication skills - In-depth.
- Collaboration & team skills - In-depth.
- Analytical and problem solving skills - In-depth.
- Influence skills - In-depth.

**Compensation and Benefits**:
$42,300.00 - $78,400.00

**Pay Type**:
Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, an

  • Restaurant Manager

    1 day ago

    Kingston, Canada Copper Branch Full time

    **Copper Branch is seeking a Restaurant Manager (100% Plant-Based Quick-Serve Restaurant Chain) - Kingston, Ontario** The Fast-Food Revolution starts here. At Copper Branch, it is our Mission to nourish our community with wholesome, **100% Plant-Based** foods -foods that are nutritious and that our customers can fully trust and feel great about eating. -...

  • Branch Manager

    6 months ago

    Kingston, Canada Cooper Equipment Rentals Full time

    **Build your Career at Cooper Equipment Rentals** We are looking for a **Branch Manager **at our **Kingston branch,** **Ontario.** - **Please note, to be considered for this position applicants should currently be residing in Canada and legally entitled to work.**_ **Why Work with Us? Perks!** - Competitive salary - Yearly bonus program - Excellent benefit...

  • Branch Manager

    6 months ago

    Kingston, Canada Robertson Electric Wholesale Full time

    **Robertson Electric is looking for a Branch Manager to join our Kingston Branch!** **About Us** **Scope of the Position** The **Branch Manager** will be responsible for building a team from the ground up and will be ultimately responsible over the success of the branch. The Branch manager will be responsible for directing, maintaining, and controlling...

  • Branch Manager

    6 months ago

    Kingston, Canada Daltco Electric & Supply Full time

    **Daltco Electric **is Eastern Ontario’s largest independent electrical automation and lighting distributor. Daltco Electric serves the industrial, residential, and commercial marketplace from its three locations in Kingston, Brockville, and Ottawa. **Responsibilities**: - Manage the overall operations of the branch ensuring customer service levels are...

  • Branch Manager

    6 months ago

    Kingston, Canada Robertson Electric Wholesale Full time

    **Robertson Electric is looking for a Branch Manager to join our Kingston Branch!** **About Us** **Scope of the Position** The **Branch Manager** will be responsible for building a team from the ground up and will be ultimately responsible over the success of the branch. The Branch manager will be responsible for directing, maintaining, and controlling...

  • Branch Manager

    6 months ago

    Kingston, Canada Robertson Electric Wholesale Full time

    Robertson Electric is currently looking for a **Branch Manager **to join our branch in **Kingston !** **About Us** **Scope of the Position** The **Branch Manager** will be responsible for building a team from the ground up and will be ultimately responsible over the success of the branch. The Branch manager will be responsible for directing, maintaining,...

  • Branch Manager

    6 months ago

    Kingston, Canada Robertson Electric Wholesale Full time

    Robertson Electric is currently looking for a **Branch Manager **to join our branch in **Kingston !** **About Us** **Scope of the Position** The **Branch Manager** will be responsible for building a team from the ground up and will be ultimately responsible over the success of the branch. The Branch manager will be responsible for directing, maintaining,...

  • Branch Manager

    7 months ago

    Kingston, Canada Robertson Electric Wholesale Full time

    Robertson Electric Wholesale is a highly regarded electrical distributor in Canada. Robertson has demonstrated steady and secure growth since new ownership in 2008, proving to be a dominant player in the industries we serve. A large part of Robertson's success as a National Electrical Distributor, is due to our mandate of delivering exceptional service to...

  • Branch Manager

    2 days ago

    Kingston, Canada Robertson Electric Wholesale Full time

    Robertson Electric Wholesale is a highly regarded electrical distributor in Canada. Robertson has demonstrated steady and secure growth since new ownership in 2008, proving to be a dominant player in the industries we serve. A large part of Robertson's success as a National Electrical Distributor, is due to our mandate of delivering exceptional service to...

  • Branch Manager, Kingston

    7 months ago

    Kingston, Canada Green Tractors Full time

    Green Tractors Inc, an expanding John Deere Dealer Group with eight Central Ontario locations, is currently seeking qualified applicants for a Branch Manager for the Kingston, Ontario branch. This is a permanent, year-round position with strong compensation and benefits, and an employee investment program. The Branch Manager is responsible for overseeing...

  • Branch Manager

    1 day ago

    Kingston, Canada Westburne Full time

    **Westburne** is much more than electrical products. We are Canada’s market leader in energy solutions, renewables, lighting, wire & cable, automation and connected network solutions. We have access to the best partners in the industry and we go above and beyond to help our customers and partners grow. To learn more about Westburne, please visit us at...

  • Branch Manager

    1 day ago

    Kingston, Canada Westburne Full time

    Westburne is much more than electrical products. We are Canada’s market leader in energy solutions, renewables, lighting, wire & cable, automation and connected network solutions. We have access to the best partners in the industry and we go above and beyond to help our customers and partners grow. To learn more about Westburne, please visit us at...

  • Scotiamcleod Branch Operations Assistant

    7 months ago

    Kingston, Canada Scotiabank Full time

    Requisition ID: 195990 As a cornerstone business within Scotia Wealth Management®, ScotiaMcLeod has earned a reputation for integrity based on service excellence and trusted investment advice. Our advisors and teams pride themselves on exploring innovative approaches to protecting and growing their clients' assets. When you join ScotiaMcLeod, you’ll be...

  • Scotiamcleod Branch Operations Assistant

    6 months ago

    Kingston, Canada Scotiabank Full time

    Requisition ID: 200490 As a cornerstone business within Scotia Wealth Management®, ScotiaMcLeod has earned a reputation for integrity based on service excellence and trusted investment advice. Our advisors and teams pride themselves on exploring innovative approaches to protecting and growing their clients' assets. When you join ScotiaMcLeod, you’ll be...

  • Administrative Branch Manager

    3 months ago

    Kingston, Canada Kingston Legion Br#98 Full time

    **About Us**: The Royal Canadian Legion is Canada’s largest Veteran support and community service organization. Our more than 300,000 members in over 1400 Branches across Canada make a difference in the lives of Veterans and their families, provide essential services within our communities, and Remember the men and women who made the ultimate sacrifice for...

  • Branch Operations Manager, Private Wealth

    1 month ago

    Kingston, Canada BMO Financial Group Full time

    67 Brock Street Kingston Ontario,K7L 1R8 Supports the branch and/or region in achieving business objectives by providing effective operational support and management of sales compliance and regulatory requirements. - Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do. - Ensures...

  • Branch Administrator

    3 months ago

    Kingston, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Branch Ambassador

    7 months ago

    Kingston, Canada Kawartha Credit Union Full time

    **Branch Ambassador (Permanent, Full-Time)** **Location**:Kingston, ON **Hours**: 37.5 hours per week, Monday to Saturday **Rate of Pay**: Based on experience **Position Description**: As a Branch Ambassador, you will: - Contribute to the success of the Credit Union by creating member loyalty and providing member service excellence - Assist members and...

  • Branch Ambassador

    6 months ago

    Kingston, Canada Kawartha Credit Union Full time

    **Branch Ambassador (Permanent, Full-time)** **Location**:Kingston, ON **Hours**: 37.5 hours per week, Monday to Saturday **Rate of Pay**: Based on experience **Position Description**: As a Branch Ambassador, you will: - Contribute to the success of the Credit Union by creating member loyalty and providing member service excellence - Assist members and...

  • Branch Ambassador

    7 months ago

    Kingston, Canada Kawartha Credit Union Full time

    **Branch Ambassador (Permanent, Part-time)** **Location**:Kingston, ON **Hours**: 16-24 hours per week, Monday to Saturday **Rate of Pay**: Based on experience **Position Description**: As a Branch Ambassador, you will: - Contribute to the success of the Credit Union by creating member loyalty and providing member service excellence - Assist members and...