Test Center Manager
5 months ago
Pearson VUE est une entreprise de Pearson, la première société d'apprentissage au monde avec une portée mondiale et des entreprises leaders sur le marché. Pearson est cotée sur les bourses de Londres et de New York (UK : PSON ; NYSE : PSO).
Pearson VUE offre un environnement idéal pour démarrer ou développer votre carrière. Nous recrutons actuellement un gestionnaire de centre de test à temps partiel pour rejoindre notre équipe à **Montréal, QC.**
**L'entretien initial se déroulera en anglais mais l'entretien final se déroulera en français**
**Le salaire de 23.38 départ est horaire.**
Responsabilités
60 % des tâches quotidiennes relèvent des responsabilités de l'administrateur de test:
Effectue les procédures d'ouverture et de fermeture du site à temps.
Comprend toutes les procédures de test.
Maintient un environnement de test sécurisé.
Communique avec le support technique interne pour enquêter et résoudre les problèmes techniques.
Adhère strictement aux politiques de l’entreprise en faisant preuve d’un jugement attentif.
Responsable du maintien d'un centre de test professionnel et propre avec des tâches d'entretien ménager légères.
Arrivez à l’heure pour tous les quarts de travail prévus.
Autres tâches assignées.
40% des tâches quotidiennes relèvent des responsabilités du Test Center Manager:
Le responsable du centre de test est le responsable sur site d'une petite équipe d'employés de l'administrateur de test.
Dotation en personnel/embauche/rétention/résolution des conflits/planification du site.
Forme, développe et coache le personnel.
Premier contact pour les problèmes d'installation.
Capacité à effectuer plusieurs tâches à la fois.
Exigences en matière d'horaires
Il s'agit d'un poste strictement à temps partiel et le restera, **20 à 30 heures par semaine**, avec possibilité de travailler plus longtemps si nécessaire
Les horaires sont disponibles au moins deux semaines à l'avance.
Exigences de qualifications:
- Expérience d'au moins 1 an en service client souhaitée.
- Expérience de supervision d'un an dans le service à la clientèle préférée.
- Un diplôme d'études secondaires ou un diplôme d'études secondaires est requis.
- Baccalauréat ou expérience commerciale équivalente préférée.
- Des compétences en direction d'équipe et en formation, ainsi qu'une exposition à un environnement de test sont fortement préférées.
- De solides compétences en communication et en service à la clientèle sont indispensables, avec une attention ciblée et une interaction modérée.
- Doit être flexible dans les heures et les jours de travail.
- Capacité à accomplir toutes les tâches de manière rapide et efficace, et à gérer une quantité raisonnable de stress.
- Capacité à utiliser un ordinateur, un fax et un téléphone.
- Doit être capable de travailler dans un environnement calme et concentré et d'entendre les mots prononcés avec des voix douces.
- Capacité à soulever jusqu'à 20 lb à l'occasion.
- Doit être capable de rester assis pendant de longues périodes.
- Doit être capable de se pencher, de se baisser et de se soulever à partir d’une position courbée.
- Doit être capable de voir de petits détails à distance.
- Possibilité de voir clairement les noms sur les cartes d'identité et sur l'écran de l'ordinateur
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Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO). Responsibilities Expand your career at Pearson VUE in our entry level Test Center Manager position for our **Montreal, QC** location. You will utilize your communication and customer skills with external customers while also working to select new Test Administrators, provide job coaching, and fair performance appraisals to current employees.
**The initial interview will take place in English but the final interview will take place in French**
**Starting pay is $23.38 per hour.**
**SCHEDULE REQUIREMENTS**:
- This is strictly a part-time position and will remain as such.
- Ability to work **20 to 30 hours per week** with an expectation to work more hours as needed.
- Employees must be available to work various shifts **between the hours of 7am to 10pmvarious shifts as scheduled, any day Monday through Friday.**:
- Ability to work approximately **2-3 Saturdays per month from 7am to 10pm.**:
- Available to address operational problems when not at test center.
- Willing to travel 3 times in a year for Temporary Testing across Canada.
60% of daily tasks are Test Administrator responsibilities:
- Performs on-time site opening and closing procedures.
- Unders
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