On-site Technical Support

4 months ago


Aurora, Canada OPUS Consulting Group Ltd. Full time

**About OPUS**

**Opus**’ executives and IT professionals have over a Century of combined industry and business experience. Each of our senior consultants has a minimum 15 years of hands-on IT experience; a select, knowledgeable group well-versed in all aspects of infrastructure design, project management, management consulting, acquisition, deployment, outsourcing, business resumption strategy and IT systems support.

Our employees are an essential component of the value we bring to client relationships. Each staff member is empowered to make decisions, is responsive, accessible and flexible within our guiding principles, ensuring that we address customer needs quickly and effectively.

Our IT Professionals are skilled in Data Security for the Edge to End Point, Networking, Compute, Storage, Data Protection and all carry Industry Recognized and Manufacturer Certifications. However, we are more than just a Security Company. Our Five Step Project Management and Execution Process ensures successful IT Projects: Discover, Design, Plan, Implement and Train or Support your IT Team and Infrastructure.

Although based in Vancouver, we are the leading Managed IT Service provider across Western Canada.

**Job Overview**

**Responsibilities**:

- Assist users with IT-related problems in person
- Utilize IT service management tools Autotask to track and resolve issues
- Set up and configure desktops, laptops, and peripherals for end-users
- Collaborate with the IT team to escalate complex technical issues
- Maintain accurate records of technical issues and solutions for future reference

**Qualifications**:

- Proficiency in IT support, technical support, and desktop support
- Strong knowledge of operating systems such as MacOS and Windows
- Familiarity with LAN networks and computer hardware components
- Experience with IT service management tool Autotask is a plus
- Excellent problem-solving skills and ability to prioritize tasks effectively

**Job Type**: Fixed term contract

Pay: $75.00-$95.00 per hour

Expected hours: 4 per week

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Aurora, ON L4G 6X5: reliably commute or plan to relocate before starting work (required)

**Experience**:

- IT support: 3 years (required)

**Language**:

- English (required)

Licence/Certification:

- CompTIA A+ (preferred)

Work Location: In person

Application deadline: 2024-09-27
Expected start date: 2024-10-01


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