IT Support

**Company Overview**

Founded in 2018, Environmental 360 Solutions (E360S) is dedicated to becoming North America's leading and most trusted environmental management company. Growing through acquisition and Organic growth, E360S provides environmental and waste management solutions to municipalities and commercial customers.

**Position Description**

We currently have an exciting new opportunity for a tech savvy and customer focused IT Support Technician to support out IT Department. The focus of the role is multi-tier in scope ensuring technical support is provided to all internal users and aid in protocol role outs.

**Position Responsibilities**
- Respond to internal inquiries and analyze technical issues in a professional and timely manner.
- Triage, prioritize, and resolve IT issues/tickets.
- Escalate IT concerns to the IT Manager.
- Document, update, and follow up on IT tickets as required.
- Manage and maintain inventory of all IT assets.
- Administer MDM Clients.
- Update and maintain Active Directory information.
- Gather network information from remote sites to assist in Network standardization
- Support IT Operations and Infrastructure, which includes AWS, internal networks, phones systems, security & compliance
- Work with 3rd party IT to complete network upgrades
- Other duties and projects may be assigned.

**Qualifications**
- 3 - 5 years experience in a technical support, customer service or help desk environment.
- Familiarity with networking devices such as Meraki firewalls, Ubiquiti switches etc.
- A+ Certification is required.
- Experience with Microsoft Office 365.
- Completion of related Post-Secondary Diploma or Degree, i.e. IT Systems Management, IT Networking, etc.
- Excellent customer service.
- Microsoft Certification is considered an asset.
- Requires occasional overnight travel

**What We Offer**
- Competitive base salary.
- Room for advancement.
- Coaching and mentorship.
- Company sponsored benefits including profit sharing
- RRSP/DPSP Contributions.

How To Apply
- The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified._

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Profit sharing
- RRSP match
- Vision care

Schedule:

- Monday to Friday

Application question(s):

- This position is in office

**Experience**:

- Technical Support: 3 years (required)

Licence/Certification:

- CompTIA A+ (required)