Operations Support Specialist

6 months ago


Remote, Canada Cannabis NB Full time

**Essential Job Functions**:

- Daily review of operation items through our CRM & ERP software.
- Provide and implement solutions to commonly escalate issues.
- Review, consolidate and finalize customer escalation reporting each period.
- Review, consolidate and prepare operational data for sales channels periodically.
- Closely collaborate with cross-functional departments to support channel sales operations.
- Monitor and communicate trends in e-commerce customer orders, including potential fraudulent activity to stakeholders as necessary.
- Support in the creation of Operations SOPs and maintain review cadence and update schedules for channel & operating processes.
- Ensure the completion of team deliverables and adhere to team budgets, with recorded documentation as necessary.
- Track, measure and report on key performance indicators driving implemented performance improvements.
- Other duties assigned.

**Qualifications**:

- Strong written and verbal skills
- Knowledge of Dynamic 365 Finance & Operations is considered an asset.
- Ability to work a flexible schedule including possibility of evenings and weekends.
- Ability to work independently in a remote setting with mínimal supervision.
- Previous experience in development of process documentation is considered an asset.
- Intermediate knowledge of Microsoft Office Suite products, including Word, Excel and Powerpoint is required.
- Understanding of retail operations and customer service.
- Written and verbal proficiency in French and English is required.

**Working Conditions**:

- Must be 19 years of age or older
- Must be willing to travel to our locations across New Brunswick when needed
- Remote (must be based in New Brunswick)
- Valid drivers license and clean driving abstract is required.


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