Technical Support Specialist

4 days ago


Remote, Canada DriverCheck Inc. Full time

We are a dynamic and fast-growing company, DriverCheck Inc., looking for a highly skilled Technical Support Specialist to join our team. As a key member of our IT department, you will play a crucial role in providing top-notch technical support to our internal and external users.

As a Technical Support Specialist at DriverCheck Inc., you will be responsible for troubleshooting and resolving technical issues related to our proprietary web-based software platform (E2) and other technology tools used by our company. Your primary duties will include:

  • Providing first-level technical support to users via phone, email, or in-person
  • Identifying problems and issues, researching solutions, and guiding users through corrective actions
  • Improving references by writing and keeping up-to-date documentation
  • Participating in the development of client training programs by identifying learning gaps and opportunities
  • Troubleshooting and diagnosing issues with users to uncover underlying problems
  • Performing administrative and configuration tasks in systems to ensure correct operation, privacy, and security compliance
  • Aiding in the conceptualization and design of new workflows using available technology to solve current and new business needs

To succeed in this role, you will need:

  • Minimum 1 year experience in information technology or technical support
  • CompTIA A+, Microsoft, and Azure certifications a plus
  • College or University Diploma in Computer Science, Information Technology, or related field required
  • Excellent problem-solving skills, logical thinking, and attention to detail
  • Ability to work in a collaborative team environment
  • Extensive familiarity with Windows operating systems
  • Working knowledge of web-based software
  • Strong interpersonal, verbal communication, listening, and questioning skills
  • Ability to clearly explain and translate technical problems to customers and colleagues
  • Knowledge of network technology and protocols (TCP/IP, HTTP, FTP)
  • Strong organizational and time management skills with the ability to manage multiple tasks under tight timelines

What we offer:

  • FAMILY-focused culture
  • Excellent Training Program
  • Supportive continuous learning environment
  • Competitive Wage ($60,000 - $80,000 per annum)
  • Competitive Group Benefit plan
  • Paid time off
  • Flexible language requirement (French not required)

The salary range for this position is between $60,000 and $80,000 per annum, depending on experience. We offer a comprehensive benefits package, including dental care, employee assistance program, extended health care, and paid time off. If you want to work in an environment that is positive, challenging, and safe; where your contributions are valued, this role may be right for you.



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