Director - Global Program Management, Digital

5 months ago

Toronto, Canada Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

**About Manulife**:
**When you join Manulife, you will be part of an organization committed to challenging you and investing in your professional development. You'll be part of a global team driving global programs to achieve Manulife’s vision of becoming the digital customer leader in our industry.**:
**Role & Values**:
**As the Director of Global Program Management, you'll collaborate closely with the Global Head of Digital Transformation and cross-functional partners, structuring programs, tracking outcomes, and addressing blockers. Your motivations include customer focus, excellence, agility, teamwork, ownership, integrity, and contributing to a diverse and inclusive work environment.**:
**What you’ll do**:

- **Own and drive large-scale programs across Manulife segments and business-units**:

- **Aggregate a clear and ongoing view of the program financials, and outcome tracking**:

- **Highlight key issues, risks and blockers requiring immediate action or intervention**:

- **Lead Executive Steering Committees synthesizing program status in senior executive forums**:

- **Ensure Adherence to the Manulife Outcome Delivery Framework where applicable**:

- **Support the coordination and management of projects across segments including follow ups on additional information required from project managers/product leads on global projects based on asks for global digital leadership team**:

- **Provide support to ensure Governance model executed in the most efficient manner and is updated/refined on an ongoing basis based on learning from ongoing execution**:

- **Foster continued learning and development, facilitating continuous improvement**:

- **Collaborate with Global Agile Office to evolve toward an increasingly agile, continuous delivery operating model**:
**Qualifications**:

- **Bachelor’s or Masters degree from a top-tier university; MBA preferred**:

- **10+ years of progressive work experience in Financial Industry**:

- **5+ years of applied experience in delivering complex projects**:

- **Relevant certifications such as PMP, CSM or Scaled Agile methodologies are a plus**:

- **Experience in large-scale digital transformation programs or MarTech is a plus**:

- **Experience in Agile ways of working, with a strong outcome-driven focus**:

- **Outstanding analytical skills, and proven leadership ability**:

- **Initiative, willingness to take personal risks, and excellent communication skills**:
**Our Commitment to You**:

- **Values-first culture**
**We lead with our Values every day and bring them to life together.**:

- **Boundless opportunity**
**We create opportunities to learn and grow at every stage of your career.**:

- **Continuous innovation**
**We invite you to help redefine the future of financial services.**:

- **Delivering the promise of Diversity, Equity and Inclusion**
**We foster an inclusive workplace where everyone thrives.**:

- **Championing Corporate Citizenship**
**We build a business that benefits all partners and has a positive social and environmental impact.**:
**About Manulife and John Hancock**

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

**Manulife is an Equal Opportunity Employer**

**Salary & Benefits**

The annual base salary for this role is listed below.

**Primary Location**

Toronto, Ontario

**Salary range is expected to be between**

$103,050.00 CAD - $185,490.00 CAD

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short

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