Client Relations Coordinator
3 weeks ago
BarkBrew Coffee is a leading coffee company committed to delivering the finest quality brews and exceptional customer experiences. Our passion for coffee excellence drives us to innovate and provide unparalleled service to our loyal clientele.
We are seeking a dynamic and enthusiastic Client Relations Coordinator to join our team. As a Client Relations Coordinator, you will be the primary point of contact for our valued customers, ensuring their needs are met and concerns addressed promptly and effectively. You will play a crucial role in building and maintaining strong relationships with our clients, fostering loyalty and satisfaction.
**Responsibilities**:
- Serve as the main point of contact for customer inquiries, concerns, and feedback.
- Build and maintain strong relationships with clients, ensuring exceptional service delivery.
- Address customer inquiries and resolve issues promptly and effectively.
- Provide product information and recommendations to clients as needed.
- Collaborate with internal teams to ensure timely resolution of customer issues.
- Proactively identify opportunities to enhance the customer experience and drive customer satisfaction.
- Assist in the development and implementation of client retention strategies.
- Maintain accurate records of customer interactions and transactions.
**Requirements**:
- Previous experience in customer service or client relations role preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and prioritize tasks effectively.
- Positive attitude and customer-focused mindset.
- Proficiency in MS Office suite and CRM software is a plus.
- Ability to thrive in a fast-paced environment.
**Salary**: $21.00 per hour
Expected hours: 40 per week
**Benefits**:
- Dental care
- Extended health care
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
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