Client Care Coordinator

3 months ago


Regina, Canada WS Audiology Americas Full time

We are on the hunt for a multi-faceted Client Care Coordinator for our new centre opening in **Regina, SK**. This **full-time, permanent** opportunity would be a great career move for someone with strong administration/customer service skills looking to join a growing team.

**What you'll do**:

- Help with set-up and marketing of our new clinic (clinic set-up, participating in community events, marketing and networking with other businesses, swag and flyer drop-offs)
- Act as the key point of contact for patients at our clinic with client-facing/front-desk responsibilities (answering phones, scheduling appointments, greeting clients)
- Perform administrative tasks (processing payments, maintaining client files, ordering supplies, receiving incoming mail and packages)
- Educate patients on hearing device payment plans, insurance direct-billing, trial periods, and basic product questions with the goal of increasing sales and fostering loyalty to our services and products
- Participate in onging HearCANADA branding and marketing initiatives (attending community-based events, marketing collateral drop-offs, networking with other healthcare providers)
- Assist clinical team members with sanitization and equipment as directed

**What we are looking for**:

- 3+ years of experience in a customer service or administrative capacity
- Experience in a retail or sales-oriented environment is strongly preferred
- An energetic, self-driven person who is excited about business development and community partnerships/marketing
- Excellent communication skills with an ability to establish and build relationships with colleagues, coworkers, and community partner
- Proficiency with scheduling software and MS Office
- A valid driver's license and access to a vehicle is required as the role will involve some work related (mileage is compensated) local travel to events/marketing engagements

**What’s in it for you**:

- Competitive hourly pay + quarterly bonuses
- Employer-paid benefits that start on your first day
- RRSP program with employer matching
- Education assistance program and ongoing mentorship/professional development opportunities
- A culture that promotes inclusivity and a shared passion in making a positive impact in our community



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