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Service Coordinator
4 months ago
Sullivan Fuels, a family-owned company specializing in heating oil deliveries, service, and installations.
Sullivan Fuels is looking for a new team member in our **New Glasgow, NS **location. You will be responsible for overseeing our service department as well as service billing.
Sullivan Fuels is focused on building a team of valued players who are ready to deliver results. Continuous growth opportunities will be available.
**Key Responsibilities**:
- Scheduling service technicians including receiving and dispatching service calls
- Receive and answer emergency and non-emergency calls
- Set up and update customer accounts.
- Assess situation and prioritize calls
- Billing of service invoices to customer accounts.
- Provide support for technicians.
- Coordinate schedule in the most effective manner
- Proactively address problems and suggest solutions
- Manage customer complaints and concerns.
- Coordinate equipment orders with technicians
- Maintain price lists for technicians
- Answer phones, take oil calls, payments, etc., as needed
- Other duties as directed or required.
- Compliance with all regulatory requirements.
**Knowledge, Skills & Competencies**:
- Great interpersonal and communication skills
- Experience in a service manager and/or dispatch role.
- Experience using MS Word, Excel and Outlook and be technically savvy.
- Experience and knowledge of delivery or transport vehicles.
- Excellent ability to listen, analyze and adapt to change.
- Critical thinker and problem-solving skills
- Team player in a fast-paced environment
**Benefits**:
- Medical and Dental Coverage Our industry leading benefits package
- RRSP Matching: We support your future goals by matching your RRSP contributions
- An environment to encourage professional growth and development
**Job Types**: Full-time, Permanent
**Salary**: $35,000.00-$39,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care
Schedule:
- Monday to Friday
- No weekends
Ability to commute/relocate:
- New Glasgow, NS: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 1 year (required)
- Administrative experience: 1 year (required)
Work Location: One location
