Manager, Operations Ii

6 months ago

London, Canada STERIS Full time

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

**Position Summary**:
Leads a team that can be comprised of a combination of supervisors, MH, Operators, Planners, maintenance or warehouse personnel in the execution of processing and operational requirements that can include the shipping and maintenance departments of the facilities. Has budget responsibility for their respective departments of responsibility.

**Duties**:
Operational Excellence (35%)
1. Leads the implementation of corporate safety and health programs to establish and ensure a safe working environment, including establishing accountability systems that improve compliance and safety results
2. Drives all continuous improvement processes at a shop-floor level, including lean operational culture, safety and safety improvement events, quality requirements. Fosters a culture that promotes continuous improvement of people and processes.Audits standard work, countermeasures.
3. Manages capacity planning process to develop plans to meet Customer requirements, assess new business, and maintain positive Customer relationships.
4. Has P&L responsibility for their respective departments of responsibility.
People Leadership (35%)
1. Improves and resolves internal complaints with assistance of Plant Manager.
2. Improves and resolves external business-related complaints working with operations staff.
3. Provides for and ensures training of newly placed employees in all classificaitons occurs.
Customer Relationships (10%)
1. Routine Customer interaction related to all facets of Customer processing and shipping needs.
2. Provide support to Customer audits and Quality investigations.
3. Support Customer visits and Business Reviews.
Delivering Results (20%)
1. Improve Safety and Quality metrics while handling Customer products, operating equipment and performing routine job functions.
2. Manage and improve area expenses to ensure P&L targets are achieved.
3. Customer Service - Ensure Customer processing needs are met from inbound receipt of product to return shipment.
4. Improve accuracy during product processing to eliminate Customer product damage and process nonconformances, investigating Quality issues as needed.
5. Improve employee engagement through use of Lean Principles to improve Safety, Quality, Delivery and Cost.

**Duties - cont'd**:
In a numbered list, describe specific work experience requirements; include years of experience for each requirement:
1. Budget preparation
2. Working across plant locations and with corporate functions
3. Driving diverse and complex agendas (Customer, employee, SQDC)
4. Talent selection and development
5. Planning, coordinating cross-shift/ department activities
6. Managing leaders
7. Adapting plans, resources to meet production requirements
In a numbered list, describe specific skills and/or business competencies:
1. Effective interpersonal skills
2. Data analysis and data-driven problem-solving
3. Prioritization and ability to adapt to changing priorities
4. Delegation

**Education Degree**:

- High School Diploma or GED**Required Experience**:
Will work experience be accepted in lieu of a degree? Yes No
Note: Typically two (2) years of experience are required for each year of a degree program. If applicable, indicate years of relative experience with degree and without degree.
Number of years experience accepted in lieu of degree and type: 12 years of operations experience, including 7 years of leadership
Number of years experience with degree indicated above and type: 8 years of leadership experience

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

STERIS strives to be an Equal Opportunity Employer. STERIS is committed to treating all people in a way that allows them to ‎maintain their dignity and independence. We believe in integration and equal ‎opportunity. Accommodations are available throughout the recruitment process ‎and applicants with a disability may request to be accommodated throughout the ‎recruitment process.‎ We will work with all applicants to accommodate their individual accessibility ‎needs.

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