Customer Relations Specialist
3 weeks ago
Company Description
**Be part of the journey**
Embark on board a committed and humane company that needs you
Why should you join the team? We offer the pride of working for a locally-based company with international influence, alongside travel enthusiasts You will evolve in a stimulating telework environment where teamwork is essential. And of course, you will benefit from our travel perks to discover our destinations aboard the best leisure airline in North America
**Benefits**:
- 3 weeks annual vacation
- 5 floating vacation days
- Group insurance
- Employer's RRSP/DPSP contribution
- Possibility of career development within the company
- 2 confirmed passes + unlimited standby travel (upon hiring)
**Job Description**:
- Opens all customers claims received by telephone or in writing and manage all correspondence being connected to the claims;
- Send copies of customers claims to the various suppliers and departments concerned to obtain their version of the events;
- Answer any written or verbal request, before, during or after customer’s trip, in accordance with specified deadlines established and in respect of the industry regulations and the policies and the procedures of the company;
- Analyze customer claims and investigate incident circumstances;
- Submit settlement proposals and negotiate settlements.
**Qualifications**:
- Minimum of 3 years of experience in complaint management and customer service;
- Bilingual (written and spoken);
- Good analytical skills and empathy;
- Able to work under pressure;
- Organization and time management skills;
- Detail oriented;
- Good writing skills;
- Knowledge of travel industry, an asset;
Additional Information
LI-FB1
LI-Hybrid
**Employment Equity
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