Call Centre Representative

2 months ago

Surrey, Canada Prudent Benefits Administration Services Inc Full time

**Corporate Objective**

Prudent Benefits Administration Services Inc. (“PBAS”) is an independent third-party administrator to pension and benefit plans, specializing in multi-employer trusts, with 150+ employees in seven offices across Canada serving over one million plan members and beneficiaries. PBAS provides a competitive compensation and benefits package, a flexible, team-oriented environment, and is committed to fostering a diverse, equitable, and inclusive workplace.

**JOB REQUIREMENTS**:

- High school diploma and 2-3 years of related experience, and/or equivalent of education and experience
- Outgoing, positive attitude
- Strong administrative skills
- Excellent communication skills, written and verbal
- Efficient with strong organization skills and high attention to detail
- Ability to prioritize effectively and work with minimum supervision
- Intermediate knowledge of Microsoft Word and Excel
- Willingness to learn and perform other tasks as required
- Ability to handle multiple interruptions, adjustments to tasks and changing priorities throughout the day
- Ability to read and comprehend instructions, general correspondence and memos
- Willingness to work overtime as required
- Willingness to be involved with continuing education, as required

**JOB DUTIES**:

- Provide members and clients with professional and courteous service
- Adjudicate and process health & dental claims for assigned Plans
- Process member termination / eligibility on the dental plan
- Process incoming / outgoing / returned mail, faxes and courier deliveries
- Enter registration forms and member information into Dental Plan
- Screen sick day forms and prepare / mail out sick day cheques
- Prepare supply order
- Assist with projects and other administrative duties as assigned

**Job Types**: Full-time, Permanent

**Salary**: $19.21-$22.35 per hour

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Surrey, BC V4P 3R5: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Surrey, BC V4P 3R5

Expected start date: 2023-09-11

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