Client Care Supervisor

3 weeks ago

Toronto, Canada SPRINT Senior Care Full time

May 1, 2023

**About SPRINT Senior Care**:
**SPRINT Senior Care** began caring for seniors and enabling seniors to care for themselves in 1983. We continue to do so today as an accredited, not-for-profit community support service agency in Toronto by offering a wide range of practical and low-cost services to seniors and their caregivers. Our services help seniors stay safe, connected, and live as independently as possible. They also prevent premature or inappropriate institutionalization.

**Position Type**:
Full-time, Permanent

**Department**:
Supportive Housing

**Reports to**:
Supportive Housing Manager

**Location**:
Toronto

**Job Summary**:
The Client Care Supervisor is an RPN who is responsible for overall client care/service on their shift, including the accurate and timely administration of medications, treatments, documentation, and emergency calls. The Client Care Supervisor coordinates the day-to-day operations at the residence and supervises team members including but not limited to Personal Support Workers (PSWs).

The Client Care Supervisor reports to the Client Services Manager and works closely with SPRINT Senior Care staff, caregivers, families, vendors, and service partners to ensure quality services.

**Responsibilities**:

- Supervise the direct care of clients and supervise unionized staff.
- Ensures proper care is rendered in a safe and clean environment.
- Liaise with physicians, pharmacists, and other health care providers regarding client care.
- Provide regular input and feedback on clients to the Client Services Manager.
- Keep individuals in the circle of care aware of changes in the client’s condition.
- Assist in developing comprehensive care plans; responsible for regular updates to the client care plan.
- Oversee the medications for each client including ordering, verifying, and distributing weekly medications, and maintaining medication records.
- Provide training to SPRINT Senior Care staff on delegated acts, and supervise staff for appropriate medication procedures.
- Provide advice, coaching, and support to staff regarding medical/healthcare questions and concerns.
- Complete client assessments, including the interRAI CHA.
- Assist with client transfers to and from the hospital, ensuring all information is communicated within required timeframes.
- Serve as backup to Personal Support Workers, as required.
- Ensure that the activities of the residence support the mandate, mission, vision, and values of SPRINT Senior Care while adhering to SPRINT Senior Care’s policies and procedures.
- Participate as an active member of the Department, Leadership, Accreditation, and Inter-disciplinary Teams.

**Qualifications**:

- R.P.N., in good standing with the College of Nurses of Ontario.
- Strong supervisory skills
- Excellent communication and interpersonal skills, with the ability to establish a good rapport with staff, clients, families, and referral sources in a multi-cultural setting.
- Understanding of the aging process, dementia, and the specific needs of the elderly, disabled, and caregivers.
- Sensitive to the cultural needs of clients from various ethnic groups.
- Self-directed, results-oriented, and capable of working independently as well as in a team environment.
- Excellent organizational, facilitation, conceptual, strategic, and problem-solving skills.

**Our Caring Workplace**:
Working at SPRINT Senior Care, you’ll have the opportunity to be a part of a passionate team committed to providing client-centred, high-quality services to seniors in our service area.

SPRINT Senior Care’s inclusive environment is one of many benefits for staff, including SPRINT Senior Care’s dedication to staff wellness, comprehensive benefits plan, pension plan, personal days, employee recognition and events, and learning opportunities including tuition reimbursement.

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