Application Support Analyst

7 months ago

Québec, Canada Société Générale Full time

**Responsibilities**:
**ABOUT THE JOB**:
Our Client Lifecycle and Digital perimeter is a global cross-business client management division within our Global Business Service Unit at Société Générale. Our mission is to deliver a state-of-the art digital platform, targeting both our staffs and clients and covering pre-trade, execution, and post-trade activities, and to grow our client knowledge and deliver a seamless experience through the client lifecycle, whilst protecting the Bank.

Within our team, the Client Lifecycle Transformation department is an IT team and has primary responsibility for:

- Build, Maintain and Provide technical support to the core systems that are used globally, in particular the next generation of KYC tools.
- Innovate and provide automated solutions across the Group.

We achieve this while promoting a collaborative and innovative environment for our IT professionals.

**TECHNICAL STACK**:
**SQL | KIBANA | AUTOSYS | UNIX | WINDOWS SERVER | PYTHON**

***

**What will be your DAY-TO-DAY?**

As a member of the CLD/CIT team, you will be responsible for:

- Provide prompt resolution of functional and technical issues and report incidents to the appropriate chain of command.
- Provide functional and technical expertise to produce and promote maintainable and quality solutions. Includes the requirements of the documentation system and the documentation of the support booklet.
- Liaise with development teams in Bangalore, New York, and Paris.
- Help configure the installation as requested by users and monitoring platforms.
- Understand the regulatory environment and constraints.
- Manage queries and occasional requests for data search of users.
- Respond to end users within the time frame given by the severity of the problem, document, and track (case histories, issues, and steps) the responses.
- Search for technical processes using sources such as error logs and technical documentation of the products and identify solutions to solve problems or improve efficiency.
- Respect internal standards, standards, and IT processes.
- Reporting timely reporting of project production and status to customer and IT management.
- Effective and efficient oral and written communication to various audiences at appropriate levels.
- Partnership with Global support teams (Paris/Asia) to provide quality support to our end users.
- Effectively manage the customer relationship with the end user community.

**Profile required**:
**Skills and Qualifications**:
**Must Have**:
1. 3+ years’ experience as support analyst

2. Experience working with relational databases

3. Knowledge of big data technologies, cloud, and API

4. Ability to troubleshoot complex issues and work in a multitasking environment

5. Bachelor's Degree in computer science, engineering, or equivalent job experience

**Competencies**:

- Ability to work in an international and distributed team environment
- Strong team player.
- Critical thinking and problem-solving skills
- Meticulous capability to plan, organize and coordinate tasks and people
- ITIL knowledge/Certification is a plus

**Languages: French, English**

Ability to communicate in English, both orally and in writing, is a requirement as the person in this position will need to collaborate regularly with colleagues and partners in the United States.

**Why join us**:
**OUR BENEFITS**:
**WHAT WE DO DIFFERENTLY AT SOCIÉTÉ GÉNÉRALE**

Competitive compensation & benefits offering, including but not limited to:

- Minimum of 20 Vacation days + 4 personal days
- Supportive Maternity, paternity, parental and adoption leave policy
- Health spending ($2,000/year) and personal spending ($1,000/year) accounts with 75+ eligible reimbursement categories (health, training, electronics etc.)
- Fully sponsored virtual healthcare assistance and Employee Assistance Program to you and your immediate family
- Various Employee Resource Groups (ERG) to engage with such as Pride and Allies, American Women Network, Black Leadership Network, One planet, etc.
- A culture of continuous development by encouraging our employees various training programs (online training and coaching platform such as Coursera, GoFluent, Pluralsight, First Finance, and others).

**Business insight**:
OUR CULTURE:
At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate.
D&I:
Our Diversity & Inclusion Mission: Recruit, develop, advance, and retain a diverse workforce that is united in our efforts to enhance our competitive position and de

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