Production Operations Specialist

1 week ago


Québec, Quebec, Canada ALLTECH CONSULTING SVC INC Full time

About the Role

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We are seeking a highly skilled Production Operations Specialist - Application Support to join our team at ALLTECH CONSULTING SVC INC.

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Job Summary

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The successful candidate will be responsible for handling production management services, including end-user support, systems monitoring, incident management, problem management, plant management, and event management.

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In this role, you will build extensive business and application knowledge required for supporting client-facing applications.

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You will diagnose and resolve application issues to ensure optimal performance and usability.

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Key responsibilities include:

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  • Identifying and implementing automation to reduce toil, improve efficiency, and eliminate customer impact.">
  • Providing root cause analysis with recommendations for improvements.">
  • Configuring application monitors using industry-standard monitoring tools and developing customized monitoring solutions.">
  • Interfacing with clients and other technology teams to provide governance and control around the production environment.">
  • Managing/driver outage calls and significant incidents; coordinating communications within a floor environment.">
  • Acting as a primary escalation/communication point between Application development teams and Business Units.">
  • Initiating, growing, and shaping processes, procedures, and strategies to make the team more efficient.">
  • Estimated annual salary range: $85,000-$115,000 depending on location and experience.
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Why Work with Us?

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Alltech Consulting SVC Inc. is a leading provider of IT consulting services. We offer a dynamic work environment, competitive compensation packages, and opportunities for career growth and development.

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Requirements

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To be successful in this role, you will need:

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  • Extensive experience in production operations and application support.">
  • Strong analytical and problem-solving skills.">
  • Ability to work effectively in a team environment.">
  • Excellent communication and interpersonal skills.">
  • Bachelor's degree in Computer Science, Information Technology, or related field.
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What We Offer

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Alltech Consulting SVC Inc. offers a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan, paid time off, and opportunities for professional development.

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We are an equal opportunity employer committed to diversity and inclusion.



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