Hotel Dispatch Agent

2 months ago

Blue Mountains, Canada Blue Mountain Resort Full time

Seasonal (Seasonal)

**WHAT'S IN IT FOR ME?**

Resort Perks:

- Discounted recreation tickets you can share with your friends. Let them enjoy the zip lines, ropes courses and mountain coaster
- Staff priced meals & Starbucks treats;
- Staff room rates at all our hotels;
- Retail savings at Burton, Columbia, North Face, Red Devil, Hillside, and more

At Your Service (AYS) Department is a central point of contact for the resort, responding to both guests and Associates as support by dispatching and communicating promptly and in a friendly manner to the relevant department or Associate. The AYS Representative is often the first person involved in responding to guests or associates. By following BMR's standards and guest experience systems, the agent interacts with future and in-house guests through a centralized telephone service and chat/text messaging system.

**Hourly Rate of $17.43**

**Full-Time, Seasonal (May to October)**

**WHAT WILL I BE DOING?**
- Answer back-to-back incoming guest and associate calls or simultaneous chat/text messages as require while inputting information into various systems.
- Record, dispatch, and provide information about dispatch, potential obstacles and requirements to various teams which may involve/engage maintenance, housekeeping, shuttles, grounds, security, Emergency Services (OPP, EMS, Fire Department), resort operations, IT or property management, and monitoring lodging cameras.
- Responds to guest and associate inquiries about resort operations and services, including trouble-shooting guest issues and concerns. Some follow-up with guests regarding task completion and problem resolution as required.
- Produces daily reports and communications for resort and coordinates shuttles and shuttle bookings with drivers and guests

**WHAT DO WE NEED FROM YOU?**
- Proven ability to provide excellent customer service
- Self-motivated and energetic
- Strong computer skills/knowledge (previous experience using a computerized phone or security system an asset)
- Strong multi-tasking skills
- Team oriented with a friendly, cheerful, and positive demeanor
- Available to work weekends, evenings and holidays; Shifts between 6:45am to 11:00pm.

**BLUE MOUNTAIN RESORT COMPANY OVERVIEW**
Blue Mountain, Ontario's largest mountain resort is nestled on the shores of Georgian Bay, located 90 minutes north of Toronto. Blue Mountain has become the four-season destination of the North, visited by more than 1.5 million guests a year. Winter at the resort boasts 43 ski and snowboard trails enhanced by a world-class snowmaking system. Summer months offer the largest downhill mountain biking facility in Ontario, Monterra Golf course, Ridge Runner Mountain Coaster, Cascade Putting Course, Timber Challenge Ropes Course, Wind Rider Triple Zips and a private beach property among other seasonal attractions. Year-round the resort attracts visitors to more than 1,000 luxury accommodation units and 45 unique concept restaurants, bars and retail stores in our pedestrian Village. 53,000 square feet of state

**ALTERRA COMPANY OVERVIEW**

Alterra Mountain Company is a family of 15 iconic year-round destinations, including the world's largest heli-ski operation, offering the Ikon Pass, the new standard in season passes. The company owns and operates a range of recreation, hospitality, real estate development, food and beverage, retail and service businesses. Headquartered in Denver, Colorado, with destinations across the continent, Alterra Mountain Company is rooted in the spirit of the mountains and united by a passion for outdoor adventure. Alterra Mountain Company's family of diverse playgrounds spans six U.S. states and three Canadian provinces: Steamboat and Winter Park Resort in Colorado; Palisades Tahoe, Mammoth Mountain, June Mountain and Big Bear Mountain Resort in California; Stratton and Sugarbush Resort in Vermont; Snowshoe in West Virginia; Tremblant in Quebec, Blue Mountain in Ontario; Crystal Mountain in Washington; Deer Valley Resort and Solitude Mountain Resort in Utah; and CMH Heli-Skiing & Summer Adventures in British Columbia. Also included in the portfolio is Alpine Aerotech, a worldwide helicopter support and maintenance service center in British Columbia, Canada. Alterra Mountain Company honors each destination's unique character and authenticity and celebrates the legendary adventures and enduring memories they bring to everyone.

Blue Mountain Resort is committed to supporting a culture of diversity and inclusiveness across the organization. We believe in equal opportunity and it is our priority to ensure a barrier-free recruitment and selection process. If you are contacted for a position, please notify Human Resources of any accommodation needs you may have during the selection process. Information received regarding the accommodation needs of applicants will be addressed confidentially.

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