Associate Show Manager

7 days ago

Toronto, Canada Informa Canada Full time

FAN EXPO HQ is the largest pop-culture event producer in the world. Our mission is to deliver the ultimate fan experience through our growing portfolio of events, which includes MEGACON Orlando, FAN EXPO Dallas, FAN EXPO Boston, FAN EXPO Chicago, FAN EXPO New Orleans, FAN EXPO Portland, FAN EXPO St Louis, FAN EXPO Cleveland, FAN EXPO Philadelphia FAN EXPO Denver, FAN EXPO San Francisco, FAN EXPO Canada, Calgary Comic & Entertainment Expo, Edmonton Expo, FAN EXPO Vancouver, and more.

FAN EXPO HQ is a division of Informa, the world’s leading events company, and together we create opportunities for fans to explore and celebrate all things pop-culture, through operational excellence, fandom expertise, and out-of-this-world content.

**Ready to embark on a new and exciting adventure?** Read on

Location: Toronto or remote within Canada

Reporting into the Senior Show Director, the Associate Show Manager, will be responsible for building and executing a collaborative vision for key FAN EXPO HQ events as assigned.

Primary responsibilities include: building a world class event program and product, driving and monitoring ticket sales, exhibitor sales and overall operational readiness. This position will be responsible for contributing for the operational readiness, ensuring the smooth flow of all marketing materials, programming, staffing, supplier contracts and other coordination related to the successful delivery and evolution of the event.

**Key Responsibilities**:
**_ Tactical Strategy_**
- Conceptualize, create, and deliver innovative and best in class onsite experiences for fans, sponsors, and exhibitors.
- Attend event strategy meetings, contribute and make recommendations for changes based on vision for the event, pitch new show features and activations, as required.
- Assist in the creation of strategic plans to achieve revenue goals by generating new ideas to drive ticket sales and other growth areas.
- Assists in gathering information and analyze previous year activities and results. Develop post show correction of errors for improvements and enhancements for the following year.

**_Management_**
- The position is responsible for delivering our events with operational excellence alongside a team of event professionals including an operations coordinator (direct report), marketing coordinator and content coordinator.
- Own the work back for each event and engage shared services (marketing, sales, guest relations, customer service) accordingly to ensure all items are executed above expectation, on schedule and within budget.
- Participate in the weekly executive and show manager meetings to report on your assigned events.
- Maintain and facilitate existing relationships with venues and other key partners/suppliers to ensure a smooth and efficient staging of the event.
- Develop strong relationships with community, exhibitors, vendors, and overall communication with clients. Ensure that all communication is clear, concise, and consistent with show guidelines.
- Update and maintain health & safety, emergency preparedness and risk plans.
- Review and reconcile quotes, invoices and submit for approval and payment.
- Work closely with shared services teams and departments to ensure open communication and the necessary focus is allocated to the events falling under their scope.
- Oversee the management of the operations show budget, floor plans, layout changes and related booth regulations.
- Arrange temporary staffing, volunteer programs, staffing agencies and security personnel
- Analyze processes, bring greater organization, and cost savings to the event.
- Travel for onsite event management as needed.
- Other duties as assigned.

**Qualifications**
- College or University degree in event management, business management or project management
- 4+ years of operational and/ or event management experience. Consumer event management experience considered an asset
- Highly organized and detail-oriented
- Strong time management skills and adaptable to constantly changing priorities
- Ability to lead and work as part of a team
- Proven ability to work under pressure, balance workload and meet tight deadlines
- Critical thinker who can make suggestions for improving event and process
- Strong verbal and written communications skills
- Strong negotiation skills and tactics
- Positive attitude, strong work ethic and team player
- Travel 4-5 events per year within Canada and US. Valid passport is mandatory
- Experience with Illustrator and floor planning considered an asset
- Experience with Salesforce and/or other CRM platforms considered an asset

**Equity, Diversity, and Inclusion**

If you're excited about this role but have different working experience from what is listed above, please go ahead and apply. You could be just what we need We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed.

**Accessibility Accommodation

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