Customer Service Representative
2 days ago
With over 30 years in business The Vinyl Window Designs group of companies has become one of the foremost Window companies in the Greater Toronto Region. The group manufacturers and supplies Aluminum and Vinyl windows to both the construction industry and to the residential renovation market.
We are currently seeking a Customer Service Representative to add to our team, located just off the 400 Highway in North York.
**Responsibilities**:
- Answering customer service calls and questions of customers regarding services provided and procedures
- Providing help and advice to customers using the organization’s products and services.
- Handling customer complaints, investigating and solving issues.
- Providing up-to-date documentation for all service arrangements
- Keeping accurate records of discussions or correspondence with customers
- Leading and supervising the Customer Service Department
- Communicating with other departments and management to resolve problems and expedite work if and when necessary
- Learning about the organization’s products or services and keeping up to date with changes.
**Requirements**:
- At least two years of customer service experience
- **Experience and knowledge of window industry is an asset.**:
- Strong Computer Skills including Microsoft Office Suite
- Proven problem solving skills and decision making abilities
- Efficient, organized and excellent attention to detail, and follow
- through
**Job Types**: Full-time, Permanent
Schedule:
- Day shift
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