Customer Care

3 weeks ago

Toronto, Canada Tekshapers Software Solutions Pvt Ltd Full time

position:

- **CC&B Functional Consultant**

location:

- toronto, canada

contract

job description:

- Minimum 8 years of Oracle CC&B Experience with at least 2 to 3 CC&B support project experience
- Design, develop, and maintain technical solutions using Oracle CC&B Technical Architecture to meet business requirements.
- Develop and maintain technical documentation, including design documents and unit test plans
- Experience in Oracle Utilities Applications like C2M, CCS and MDM technical design is a plus
- Knowledge of other utility products built on OUAF platform such asSOM, ODM, NMS, SGG, MWM, WAM, OUCSS, OUBI is a plus.
- Hands-on experience in design and development of the Oracle Utilities Application framework (OUAF) components (Java - Batch process, Algorithm, Change Handler, Page Services), Configuration Tools (BPA/Plug in/Service/Groovy scripting, portals, UI Maps, Zones, Business service, Business Object etc.) and Interfaces (Inbound & Outbound - XAI, IWS) and cloud concepts.
- Possess high level functional knowledge of the CC&B (payment, billing, GL, credit and collections, field work, To Dos, Adjustments, Pay plan, Payment Arrangement, pricing, billing, TFM, payment, GL, Accruals etc.).
- Experience in delivery, support and management of Oracle Utilities projects maintaining the implementation guidelines standards.
- Work closely with Oracle support for the critical issues
- Excellent communication and customer interaction skills. Strong analytical capabilities to solve complicated issues arising during support.
- Oracle Utilities Certifications in Oracle Utilities product suite would be an advantage

**CC&B Functional Consultant**
- Minimum 8 years functional expertise in Oracle Utilities Customer Care & Billing (CC&B), Customer to Meter (C2M), Meter Data Management (MDM) or Customer Cloud Service (CCS)
- Should possess hands-on CC&B/C2M/CCS/MDM functional expertise on more than one area of either electric, gas or water utility in Billing, Rates Configurations, Payments, Credit & collection, Meter Data acquisition, VEE Groups/Rules, Usage measurement, Aggregation and calculations, etc.
- Should be able to understand business requirements in detail and design, implement, and provide solution on different business processes with focus on out of the box solution
- Excellent written and verbal communication skills, ability to lead workshops and perform demos
- Ability to document business process and should be able to recommend new methods and automation opportunities for efficient business operation.
- Knowledge of other utility products built on OUAF platform such asSOM, ODM, NMS, SGG, MWM, WAM, OUCSS, OUBI is a plus.
- Proven track record with implementation engagements (At least 2 CC&B/C2M/CCS/MDM implementation & support engagements).
- Should be able to engage with client, delivery team and other stakeholders across different geographies
- Should have understanding of de-regulated and regulated market environment and related tariff scenarios, meter to cash process, market EDI transaction lifecycle etc.
- Should understand fundamentals of the Oracle Utilities Application Framework (OUAF) to guide the overall solution development.
- Work closely with Oracle support for the critical issues.
- Knowledge of OUAF, database structure and technical knowledge is a plus.
- Oracle Utilities Certifications in Oracle Utilities product suite would be an advantage.

**CC&B Administrator**
- Minimum 8 years of experience in oracle utility products administration
- Install, Patch and Support Oracle utility products like CC&B, MDM, C2M
- Perform Package deployment in Oracle CC&B
- Configure and Administer CC&B, C2M Thread pool worker
- Monitor jobs for its performance and successful completion
- Providing Production support for CC&B, C2M Application and CC&B, C2M database
- Perform CC&B, C2M Cloning/Refresh of CC&B, C2M Development/UAT instances from Production for testing purposes
- Work closely with data migration team and assisting them with data migration
- Work closely with Oracle support for the critical issues.
- Possess Good Knowledge of CC&B, C2M architecture and concepts.
- Responsible of installing different versions of Oracle database across various Operating systems.
- Weblogic administration and upgrade
- Experience in writing automated WLS scripts for weblogic server management. Domain creation, adapter configurations, data source setup
- Setup up and configure Web logic resources like JCA adapter configurations for File/FTP/APPS/JMS Server Configuration, create and maintain data Sources, Queues, Topics etc.
- Involved in Performance tuning, backup recovery, analysing database processes.
- Install BI Publisher to integrate with CC&B, C2M for report generation
- Good to have knowledge on Oracle Identity & Access Management Suite and Oracle Middleware administration
- Maintains system documentation and logs.
- Good communication skills

**Job Type**: Fixed term contract

**Salary**: $17.21-$25.

  • Customer Care Technician

    3 weeks ago

    Toronto, Canada MADISON HOMES HOLDINGS Full time

    **Title**: Customer Care Technician **Department**:Customer Care **Reports to**: Manager, Customer Care **Our History**: The Madison Group is a widely diversified real estate and land development company with extensive experience in building master - planned communities, low-rise and high-rise residential projects and also operates a substantial portfolio...

  • Customer Care Manager

    1 month ago

    Toronto, Canada Benecaid Health Benefit Solutions Full time

    **Job description** A part of Green Shield Canada group of companies, Benecaid provides innovative health benefit solutions for the small-mid size companies in Canada. Benecaid has long been recognized as the leading alternative to the traditional insurance companies, in a market where small and mid-sized employers have been largely underserved. Benecaid...

  • Customer Care Manager

    1 month ago

    Toronto, Canada TAS Full time

    **Customer Care Manager** Job Status: Full Time, Salaried Reports To**:VP, Construction** **SUMMARY** We are looking for an experienced and reliable Customer Care Manager to work in conjunction with the project delivery, sales and property management teams in relation to the PDI, occupancy and audit phases of a project. This role will be responsible for...

  • Customer Care Manager

    4 weeks ago

    Toronto, Canada TalentSphere Staffing Solutions Full time

    Customer Care Manager  High-Rise construction  Toronto, ON$120-$130k base  Great Salary, bonus, Vacation & BenefitsIf you are naturally built to provide a positive impact/results for customer experience, this could be a fantastic opportunity for you.  Our client is a very well-known player in the construction industry with a solid reputation. They are...

  • Customer Care Representative

    4 weeks ago

    Toronto, Canada Believe Full time

    Company Description Founded in 2005, believe is the worldwide leader in digital audio and video distribution for independent artists. It is by combining technological and artistic skills in the service of digital distribution that the Group has based its expertise and has quickly positioned itself as a new player in the music industry landscape. With more...

  • Customer Care Associate

    1 day ago

    Toronto, Canada CC SOLUTIONS LIMITED Full time

    Are you passionate about providing exceptional customer service and making a difference in people's lives? We're thrilled to announce an exciting opportunity for a Customer Care Associate to join our team in Toronto. As a Customer Care Associate, you'll play a crucial role in ensuring our customers receive the highest level of service and...

  • Customer Care Manager

    4 weeks ago

    Toronto, Canada H&W Development Corp. Full time

    **JOB DESCRIPTION** - General Hours: 9AM-5PM for 4 days a week, 10AM-6PM 1 day a week - On-site position in a partially complete condominium unit with heating for the winter months, remainder of project complex in various stages of construction. - Post-occupancy customer service coordination. Ensure Occupancy processes are smooth for incoming owners. -...

  • Customer Care Representative

    1 month ago

    Toronto, Canada Menkes Full time

    Posted In: Customer Care - About The JobWe are expanding our Customer Care Team to support the completion of projects in Vaughan and Downtown Toronto over the coming year. As a member of the on-site Customer Care Team, the **Customer Care Representative** will act as a front-line point of contact with homeowners during the Quality Assurance and Pre-Delivery...

  • Customer Care Associate

    1 day ago

    Toronto, Canada Precise ParkLink Inc. Full time

    **Company Description**: As Canada's parking industry leader for 30 years, our expertise in providing full-service parking solutions has evolved into urban mobility intelligence. We now innovate and support solutions required for all modes of transportation including public transit, parking, and electric car charging stations. **Job Summary**:The Customer...

  • Customer Care Specialist

    1 month ago

    Toronto, Canada York University Full time

    **Purpose**: The University Services Centre (USC) is a critical part of York University's commitment to Service Excellence. The USC brings together teams across York University's administrative functions into one client-focused service delivery entity. USC provides a unique opportunity for York University to develop and deliver services that are consistent,...

  • Customer Care Representative

    7 days ago

    Toronto, Canada Sonova Full time

    Are you looking for an opportunity to make a difference? Are you comfortable in a fast-paced retail clinic environment?  Are you passionate about providing customer service that exceeds expectations? If so, we think you belong here at  Connect Hearing  as a  Customer Care Representative ! Who we are: Connect Hearing Canada is the largest and...

  • Customer Care Representative

    2 days ago

    Toronto, Canada L’OCCITANE Group Full time

    L'Occitane en Provence, founded in 1976 in the Provence region of France, is a worldwide brand that offers premium, natural-based, personal care and wellbeing Provencal products and services. L'Occitane continues to grow, opening several new boutiques nationwide. L'Occitane seeks to revive the Provencal way of life and traditions through high quality,...

  • Customer Care Representative

    1 day ago

    Toronto, Canada L’OCCITANE Group Full time

    L'Occitane en Provence, founded in 1976 in the Provence region of France, is a worldwide brand that offers premium, natural-based, personal care and wellbeing Provencal products and services. L'Occitane continues to grow, opening several new boutiques nationwide. L'Occitane seeks to revive the Provencal way of life and traditions through high quality,...

  • Customer Care Representative

    2 days ago

    Toronto, Canada L’OCCITANE Group Full time

    L'Occitane en Provence, founded in 1976 in the Provence region of France, is a worldwide brand that offers premium, natural-based, personal care and wellbeing Provencal products and services. L'Occitane continues to grow, opening several new boutiques nationwide. L'Occitane seeks to revive the Provencal way of life and traditions through high quality,...

  • Customer Care Representative

    2 days ago

    Toronto, Canada L’OCCITANE Group Full time

    L'Occitane en Provence, founded in 1976 in the Provence region of France, is a worldwide brand that offers premium, natural-based, personal care and wellbeing Provencal products and services. L'Occitane continues to grow, opening several new boutiques nationwide. L'Occitane seeks to revive the Provencal way of life and traditions through high quality,...

  • Customer Care Manager

    1 month ago

    Old Toronto, Canada TalentSphere Staffing Solutions Full time

    Customer Care Manager High-Rise construction Toronto, ON 120-130k base Great Salary, bonus, Vacation & Benefits If you are naturally built to provide a positive impact/results for customer experience, this could be a fantastic opportunity for you. Our client is a very well-known player in the construction industry with a solid reputation. They are very...

  • Customer Care Manager

    4 weeks ago

    Old Toronto, Canada TalentSphere Staffing Solutions Full time

    Customer Care Manager High-Rise construction Toronto, ON 120-130k base Great Salary, bonus, Vacation & Benefits If you are naturally built to provide a positive impact/results for customer experience, this could be a fantastic opportunity for you. Our client is a very well-known player in the construction industry with a solid reputation. They are very...

  • Customer Care Manager

    4 weeks ago

    Old Toronto, Canada TalentSphere Staffing Solutions Full time

    Customer Care Manager High-Rise construction Toronto, ON 120-130k base Great Salary, bonus, Vacation & Benefits If you are naturally built to provide a positive impact/results for customer experience, this could be a fantastic opportunity for you. Our client is a very well-known player in the construction industry with a solid reputation. They are very...

  • Customer Care Representative

    4 weeks ago

    Toronto, Canada Menkes Full time

    Posted In: Customer Care - About The Job**Responsibilities**: Based at the Customer Care Site Offices for the two projects, the key responsibilities of this role are: - Perform Quality Assurance, Pre-Delivery, Delivery, 30-day, year-end and Warranty Service Inspections. - Provide follow-up and issue resolution with clients. - Make assessments on requests...

  • Customer Care Representative

    2 days ago

    Toronto, Canada L’OCCITANE Group Full time

    L'Occitane en Provence, founded in 1976 in the Provence region of France, is a worldwide brand that offers premium, natural-based, personal care and wellbeing Provencal products and services. L'Occitane continues to grow, opening several new boutiques nationwide. L'Occitane seeks to revive the Provencal way of life and traditions through high quality,...