Bilingual Customer Service Representative

7 months ago

Dorval, Canada Click-Air Full time

**L'entreprise**:
Click-Air est un fournisseur de premier plan de solutions de chauffage, de ventilation et de climatisation (HVAC), qui se consacre à fournir un service inégalé à ses clients. Nous sommes fiers de notre équipe de professionnels qualifiés qui contribuent à notre succès et à notre croissance. Dans le cadre de l'expansion de nos activités, nous sommes à la recherche d'un représentant du service à la clientèle en chauffage, ventilation et climatisation (CVC) pour se joindre à notre équipe dynamique.

**Aperçu du poste**:
En tant que représentant du service à la clientèle dans notre bureau, vous jouerez un rôle essentiel pour assurer une satisfaction exceptionnelle des clients en gérant les demandes de renseignements entrantes et en coordonnant les demandes de service. En outre, ce poste implique le suivi des bons de commande et la liaison avec les fournisseurs pour faciliter un processus d'approvisionnement sans faille.

**Responsabilités**:
Traiter les appels entrants, les courriels et les demandes de renseignements des clients avec professionnalisme et courtoisie.

Aider les clients à planifier les services, l'entretien et les réparations.

Fournir des informations sur les caractéristiques des produits, les prix et les offres de services.

Fixer des rendez-vous pour les techniciens, en veillant à l'utilisation efficace des ressources.

Se coordonner avec les techniciens sur le terrain pour gérer les calendriers de service et donner la priorité aux demandes urgentes.

Tenir les clients informés des délais d'intervention, de l'arrivée des techniciens et de tout retard éventuel.

Assurer le suivi des bons de commande afin d'en garantir le traitement et l'exécution dans les délais impartis.

Communiquer avec les fournisseurs pour vérifier les détails de la commande

Générer et envoyer des bons de commande aux fournisseurs

Répondre aux préoccupations des clients et résoudre rapidement les problèmes afin de garantir une expérience positive pour le client.

Collaborer avec les équipes internes pour résoudre les problèmes techniques et faire remonter les problèmes si nécessaire.

Documenter les interactions avec les clients, l'état des bons de commande et les résolutions dans le système de gestion de la relation client de l'entreprise.

Maintenir des dossiers clients et des documents de commande précis et à jour dans le système de gestion de la relation client.

Collaborer avec le département financier pour assurer une facturation précise et en temps voulu.

**Qualifications**:
Expérience préalable dans le service à la clientèle.

Solides compétences en matière de communication et de relations interpersonnelles.

Capacité à effectuer plusieurs tâches à la fois et à établir des priorités dans un environnement en constante évolution.

**Company Overview**:
Click-Air is a premier provider of heating, ventilation, and air conditioning (HVAC) solutions, dedicated to delivering unparalleled service to our clients. We take pride in our team of skilled professionals who contribute to our success and growth. As we expand our operations, we are seeking a committed HVAC Customer Service Representative to join our dynamic team.

**Position Overview**:
As an CSR in our office, you will play a vital role in ensuring exceptional customer satisfaction by managing incoming inquiries, coordinating service requests. Additionally, this position involves following up on purchase orders and liaising with suppliers to facilitate a seamless procurement process.

**Responsibilities**:

- Assist customers in scheduling services, maintenance, and repairs.
- Provide information regarding product features, pricing, and service offerings.
- Schedule appointments for technicians, ensuring efficient resource utilization.
- Coordinate with field technicians to manage service schedules and prioritize urgent requests.
- Keep customers informed about service timelines, arrival of technicians, and any potential delays.
- Follow up on purchase orders to ensure timely processing and fulfillment.
- Communicate with suppliers to verify order details, delivery schedules, and resolve any discrepancies.
- Generate and send purchase orders to suppliers, maintaining accurate records of transactions.
- Address customer concerns and resolve issues promptly to ensure a positive customer experience.
- Collaborate with internal teams to resolve technical problems and escalate issues when necessary.
- Document customer interactions, purchase order status, and resolutions in the company's CRM system.
- Maintain accurate and up-to-date customer records and purchase order documentation in the CRM system.
- Collaborate with the finance department to ensure timely and accurate billing.

**Qualifications**:

- _Previous experience in customer service_
- Strong communication and interpersonal skills.
- Ability to multitask and prioritize in a fast-paced environment.

**Salary**: $21.00-$

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