Assistant Branch Manager

6 months ago

Niagara Falls, Canada BMO Financial Group Full time

6760 Morrison Street, Unit 1 Niagara Falls Ontario,L2E 6Z8

Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the best interests of the customer. Advises customers on products and strategies that meet their financial objectives. Identifies and makes referrals to other business groups. Supports sales and customer service activities to meet strategic customer experience and profitability goals in compliance with legal and regulatory requirements and the Bank’s policies and processes.
- Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
- Ensures alignment between values and behaviour that fosters diversity and inclusion.
- Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
- Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
- Attracts, retains, and enables the career development of top talent.
- Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice in the best interests of the customer.
- Coordinates service requests and problem resolution processes to ensure accurate completion and follow-up that meets or exceeds customer expectations, or escalates for resolution.
- Develops and maintains a network in the community to enhance the Bank’s visibility and builds a strong referral source for new potential business.
- Supports the Bank’s community involvement and participates in community activities.
- Resolves customer related issues using knowledge of bank services, products, and processes.
- Fulfills sales and service activities for the customer in accordance with approved procedures.
- Provides input into area business and market plans to optimize new and existing business opportunities within the community.
- Establishes relationships with business partners (e.g. CDC, MasterCard, Symcor, etc.) to maintain knowledge of interdependent systems and related policies and procedures.
- Reviews results and performance measures against plans and standards (e.g. sales targets, service targets, referral targets) to address gaps and develop plans.
- Analyzes data and information to provide insights and recommendations.
- Provides technical training and support to branch employees to maintain operational and sales effectiveness and recommends improvements.
- Manages transactional outcomes for customer calls or defers to appropriate internal business groups.
- Resolves complex or unresolved customer situations or escalates to the next higher manager for resolution.
- Maintains current knowledge of personal banking and credit card industries, practices, and trends and integrates into customer conversations.
- Builds effective relationships with internal/external stakeholders.
- Maintains the confidentiality of customer and Bank information.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with all legal and regulatory requirements for the jurisdiction.
- Focus may be on a business/group.
- Thinks creatively and proposes new solutions.
- Exercises judgment to identify, diagnose, and solve problems within given rules.
- Works mostly independently.
- Broader work or accountabilities may be assigned as needed.** Qualifications**:

- Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
- 1-3 years of banking or customer service/sales or equivalent experience.
- Previous supervisory or management experience - preferred.
- General knowledge of retail banking products and services.
- General knowledge of applicable regulations, audit standards, and related policies, procedures, and directives.
- Working knowledge of competitive marketplace and trends in product offerings.
- Working knowledge of branch operational processes and policies.
- Working knowledge of branch technologies, processes, and performance metrics.
- Specialized knowledge from education and/or business experience.
- Verbal & written communication skills - In-depth.
- Collaboration & team skills - In-depth.
- Analytical and problem solving skills - In-depth.
- Influence skills - In-depth.

**Compensation and Benefits**:
$42,300.00 - $78,400.00

**Pay Type**:
Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications

  • Branch Manager

    6 months ago

    Niagara Falls, Canada Robertson Electric Wholesale Full time

    Robertson Electric is currently looking for a **Branch Manager **to join our branch in **Niagara Falls !** **About Us** **Scope of the Position** The **Branch Manager** will be responsible for building a team from the ground up and will be ultimately responsible over the success of the branch. The Branch manager will be responsible for directing,...

  • Branch Manager

    6 months ago

    Niagara Falls, Canada FirstOntario Credit Union Full time

    **Why FirstOntario?** - Competitive compensation packages - Top-tier health and wellness benefits, along with both a Health Spend Account ($500/yr) and a Personal Spend Account (up to $125/yr) - Up to $1000 per year towards professional development - Pension Plan - Company-wide Employee Volunteer program (Blue Wave Program) - Employee and Family Assistance...

  • Branch Manager

    6 months ago

    Niagara Falls, Canada Robertson Electric Wholesale Full time

    Robertson Electric Wholesale is a highly regarded electrical distributor in Canada. Robertson has demonstrated steady and secure growth since new ownership in 2008, proving to be a dominant player in the industries we serve. A large part of Robertson's success as a National Electrical Distributor, is due to our mandate of delivering exceptional service to...

  • Branch Administrator

    3 weeks ago

    Niagara Falls, Canada Graybar Full time

    **Job Brief**: The Branch Administrator provides friendly and professional customer service while answering the telephone and greeting visitors and performing general clerical duties according to established procedures. Graybar Canada is looking for people with a desire to start a long-lasting career at one of the oldest and largest wholesale electrical...

  • Branch Manager

    6 months ago

    Niagara Falls, Canada goeasy Full time

    If you’re ready for your next adventure with goeasy, we have the opportunity for you! **easyfinancial** is looking for a **Platinum **Branch Manager to join **Branch 2504**, located in the **Niagara Falls, ON** area. As a **Branch Manager**, you will over see and spearhead the daily activities of the branch. You will lead, develop, and motivate your team...

  • Branch Manager I

    6 months ago

    Niagara Falls, Canada Hertz Full time

    We are looking for a Branch Manager I with a passion to drive customer satisfaction while being the brand ambassador. If this is you, and you’re ready for your next destination, then you have cruised to the right spot! **Salary**: $53,000 base salary. Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!!...

  • Warehouse Associate

    6 months ago

    Niagara Falls, Canada Noble Corporation Full time

    Overview: **Job Overview**: At Noble, we help our customers’ businesses succeed by investing in our most important asset: our teammates! **Start a rewarding career at our Niagara Falls Branch as a Warehouse Associate! We are in business to help our customers succeed!** The Warehouse Associate will be responsible for fulfilling the logistics behind...

  • Warehouse Associate

    6 months ago

    Niagara Falls, Canada Noble Corporation Full time

    Overview: **Start a rewarding career at our Niagara Falls Branch as Warehouse Associate! At Noble, we help our customers’ businesses succeed by investing in our most important asset: our teammates!** **What We Offer You**: - Internal growth opportunities - Access to training and development programs - Comprehensive benefits package: - Medical & Dental...

  • Branch Manager

    7 months ago

    Smiths Falls, Canada Westburne Full time

    **Westburne** is much more than electrical products. We are **Canada’s** market leader in energy solutions, renewables, lighting, wire & cable, automation and connected network solutions. We have access to the best partners in the industry and we go above and beyond to help our customers and partners grow. To learn more about Westburne, please visit us at...

  • Assistant Manager

    3 months ago

    Niagara Falls, Canada Scotiabank Full time

    Requisition ID: 207653 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As the Assistant Manager, you will lead and oversee the overall success of the Retail Sales and Customer Service teams in a Canadian Bank branch. You will work to ensure business strategies, initiatives and...

  • Assistant Branch Manager Advisor

    2 months ago

    Smiths Falls, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** As an Assistant Branch Manager Advisor, your strong client-focused and advice-oriented approach, combined with your flexibility and adaptability, are essential for leading and coaching your team. Together, you deliver an exceptional client experience and maximize opportunities through an emphasis on sales...

  • Mgr Branch I

    3 months ago

    Niagara Falls, Canada Hertz Full time

    Nous recherchons un Directeur de Succursale passionné par la satisfaction de la clientèle tout en étant l'ambassadeur de la marque. Si c'est vous et que vous êtes prêt pour votre prochaine destination, alors vous êtes au bon endroit! We are looking for a Branch Manager II with a passion to drive customer satisfaction while being the brand ambassador....

  • Financial Advisor- Mcleod Square Branch

    6 months ago

    Niagara Falls, Canada Scotiabank Full time

    Requisition ID: 194227 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: **What your role will be** Financial Advisor At Scotiabank we help employees build their futures - where they can be themselves, and win together. With a commitment to diversity and inclusion and a...

  • Warehouse Associate

    6 months ago

    Niagara Falls, Canada Noble Corporation Full time

    Overview: **Job Overview**: At Noble, we help our customers’ businesses succeed by investing in our most important asset: our teammates! **Start a rewarding career at our Niagara Falls Branch as a Warehouse Associate! We are in business to help our customers succeed!** communication skills, and be able to work in a fast-paced environment. **When you...

  • Manager, Customer Service

    6 months ago

    Niagara Falls, Canada Graybar Full time

    **Job Brief**: To coordinate and supervise all customer service activities to achieve total customer satisfaction consistent with good business practices. Oversee activities to assist with the resolution of branch-related service issues. Graybar Canada is looking for people with a desire to start a long-lasting career at one of the oldest and largest...

  • Customer Service Manager

    6 months ago

    Niagara Falls, Canada Electrical & Automation Industry Careers Full time

    Graybar Canada is looking for people with a desire to start a long-lasting career at one of the oldest and largest wholesale electrical distributors in Canada. Graybar Canada - a division of Graybar Electric US - is a leader in the distribution of high quality electrical, automation and telecommunications products that supports these operations through...

  • Customer Experience Associate- Glendale Branch

    6 months ago

    Niagara, Canada Scotiabank Full time

    Requisition ID: 180807 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...

  • Financial Advisor- Fairview Mall Branch

    6 months ago

    Niagara, Canada Scotiabank Full time

    Requisition ID: 198588 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: **What your role will be** Senior Financial Advisor At Scotiabank we help employees build their futures - where they can be themselves, and win together. With a commitment to diversity and inclusion and a...

  • Customer Service Professional

    6 months ago

    Niagara Falls, Canada TURKSTRA LUMBER Full time

    **Title**: Customer Service Professional **Reports to**: Branch Manager **Location**: 4555 Kent Ave, Niagara Falls, ON **Position Summary**: The Customer Service Professionals (CSP) are responsible for providing World Class Customer Service for all contractors, builders and residential customers. The Customer Service Professional must have the ability to...

  • Operations Manager

    6 months ago

    Niagara Falls, Canada GFL Environmental Inc. Full time

    GFL Environmental is looking for an Operations Manager to join the team in Niagara Falls! The successful incumbent will plan, organize, control, and direct the activities of the facility operation to accomplish desired objectives in a safe and efficient manner. Provide leadership, which results in positive employee/employer relations and project a...