Manager, Customer Service
6 months ago
**Job Brief**:
To coordinate and supervise all customer service activities to achieve total customer satisfaction consistent with good business practices. Oversee activities to assist with the resolution of branch-related service issues.
Graybar Canada is looking for people with a desire to start a long-lasting career at one of the oldest and largest wholesale electrical distributors in Canada.
Graybar Canada - a division of Graybar Electric US - is a leader in the distribution of high quality electrical, automation and telecommunications products that supports these operations through related supply chain management and logistics services. We are also a Fortune 500 company.
Graybar operates more than 250 distribution facilities throughout North America, with over 30 branches across Canada alone. As one of the world’s largest employee-owned companies, Graybar Canada has the power and stability of a big corporation and the integrity and drive of a neighborhood business.
Graybar Canada has an exciting career opportunity available. We are currently seeking a **Manager, Customer Service** to join our **Niagara Falls, ON** branch.
Graybar Canada offers a competitive compensation and benefits package including:
- No Evening or Weekend Shifts
- TELUS Health Virtual Care
- Cost shared Health and Dental Benefits
- Life & AD&D Insurance
- Employee Profit Sharing Program
- Long Term Disability Benefits
- Group RRSP Matching
- Corporate Fitness Membership Program
- Employee Share Purchase Program
- Computer Purchase Plan
- Tuition Reimbursement Program
- Service Awards Program
**Position Summary**:
To coordinate and supervise all customer service activities to achieve total customer satisfaction consistent with good business practices. Oversee activities to assist with the resolution of branch-related service issues.
**Major Responsibilities**:
- Supervise all front-line customer service functions including counter sales representatives, warehouse support persons and administrative support staff to maintain established service standards. Perform on-going department inspections to verify timeliness and accuracy of service.
- Set branch schedules and procedures to meet local service requirements.
- Coordinate with counter sales reps to address and resolve customer service concerns and claims.
- Responsible for prompt shipment of customer orders, efficient warehouse operations and good housekeeping.
**Preferred Skills & Experience**:
- College diploma or equivalent work experience.
- Broad knowledge of Company’s products, services and operations.
- Understanding and commitment to Company quality goals and standards.
- Excellent communication skills and leadership skills required.
- Ability to prioritize work and be flexible.
- Consistently able to meet deadlines.
- Ability to handle customer complaints and mediate customer disputes.
- Working knowledge of PC’s including Microsoft Word and Excel.
- We wish to thank all applicants for their interest but advise that only those selected for an interview will be contacted._
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