Manager, Customer Service
1 week ago
**Job Brief**:
To coordinate and supervise all customer service activities to achieve total customer satisfaction consistent with good business practices. Oversee activities to assist with the resolution of branch-related service issues.
Graybar Canada is looking for people with a desire to start a long-lasting career at one of the oldest and largest wholesale electrical distributors in Canada.
Graybar Canada - a division of Graybar Electric US - is a leader in the distribution of high quality electrical, automation and telecommunications products that supports these operations through related supply chain management and logistics services. We are also a Fortune 500 company.
Graybar operates more than 250 distribution facilities throughout North America, with over 30 branches across Canada alone. As one of the world’s largest employee-owned companies, Graybar Canada has the power and stability of a big corporation and the integrity and drive of a neighborhood business.
Graybar Canada has an exciting career opportunity available. We are currently seeking a **Manager, Customer Service** to join our **Niagara Falls, ON** branch.
Graybar Canada offers a competitive compensation and benefits package including:
- No Evening or Weekend Shifts
- TELUS Health Virtual Care
- Cost shared Health and Dental Benefits
- Life & AD&D Insurance
- Employee Profit Sharing Program
- Long Term Disability Benefits
- Group RRSP Matching
- Corporate Fitness Membership Program
- Employee Share Purchase Program
- Computer Purchase Plan
- Tuition Reimbursement Program
- Service Awards Program
**Position Summary**:
To coordinate and supervise all customer service activities to achieve total customer satisfaction consistent with good business practices. Oversee activities to assist with the resolution of branch-related service issues.
**Major Responsibilities**:
- Supervise all front-line customer service functions including counter sales representatives, warehouse support persons and administrative support staff to maintain established service standards. Perform on-going department inspections to verify timeliness and accuracy of service.
- Set branch schedules and procedures to meet local service requirements.
- Coordinate with counter sales reps to address and resolve customer service concerns and claims.
- Responsible for prompt shipment of customer orders, efficient warehouse operations and good housekeeping.
**Preferred Skills & Experience**:
- College diploma or equivalent work experience.
- Broad knowledge of Company’s products, services and operations.
- Understanding and commitment to Company quality goals and standards.
- Excellent communication skills and leadership skills required.
- Ability to prioritize work and be flexible.
- Consistently able to meet deadlines.
- Ability to handle customer complaints and mediate customer disputes.
- Working knowledge of PC’s including Microsoft Word and Excel.
- We wish to thank all applicants for their interest but advise that only those selected for an interview will be contacted._
-
Customer Service Representative
2 weeks ago
Niagara Falls, Canada Advantage Restaurant Supply & Service Full timeThe _Customer Service Representative is_ a highly ‘customer’ focused position, to ensure customer satisfaction and understand customer needs. Your duties will also include follow-up of the Sales Order status with Vendors and the Sales department. You must be comfortable in a fast paced and ever changing environment, comfortable working with people, and...
-
Customer Service Coordinator
2 weeks ago
Niagara Falls, Canada Sure-Fix Service Group Inc. Full timeThis customer service roll is best suited for someone who is prepared to work in an office environment that can be fast paced at times and requires interaction with both customers and colleagues. We are looking for someone who is energetic, with good time management skills, organized, who is a problem-solver and is capable of communicating to different types...
-
Customer Service Manager
1 week ago
Niagara Falls, Canada Electrical & Automation Industry Careers Full timeGraybar Canada is looking for people with a desire to start a long-lasting career at one of the oldest and largest wholesale electrical distributors in Canada. Graybar Canada - a division of Graybar Electric US - is a leader in the distribution of high quality electrical, automation and telecommunications products that supports these operations through...
-
Manager, Customer Service
1 week ago
Niagara Falls, Canada Graybar Full time**Job Brief**: To coordinate and supervise all customer service activities to achieve total customer satisfaction consistent with good business practices. Oversee administrative and clerical activities and assist with the resolution of branch-related service issues. Graybar Canada is looking for people with a desire to start a long-lasting career at one of...
-
Customer Service Representative
2 weeks ago
Niagara Falls, Canada Domino's Pizza Full time**Job Overview** **Responsibilities** - Provide accurate information about products and services to assist customers in making informed decisions. - Handle customer complaints and resolve issues with empathy and efficiency. - Utilize data entry skills to maintain accurate customer records and update account information as needed. - Analyze customer needs to...
-
Cashier/customer Service
2 weeks ago
Niagara Falls, Canada Zappi’s Pizza and Pasta Full timeResponsibilities: - Greet and assist customers in a friendly and professional manner - Provide exceptional customer service by answering questions and resolving issues - Process sales transactions accurately and efficiently - Maintain a clean and organized work area - Stay up-to-date on product knowledge to effectively assist customers with their...
-
Cashier and Customer Service
1 week ago
Niagara Falls, Canada Meadows Pharmacy Limited Full time**Company description** Meadows Pharmacy is a locally owned friendly neighborhood pharmacy. We strive to provide outstanding customer service in a positive environment. **Job description** **Responsibilities**: - Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every...
-
Customer Service Professional
3 weeks ago
Niagara Falls, Canada TURKSTRA LUMBER Full time**Title**: Customer Service Professional **Reports to**: Branch Manager **Location**: 4555 Kent Ave, Niagara Falls, ON **Position Summary**: The Customer Service Professionals (CSP) are responsible for providing World Class Customer Service for all contractors, builders and residential customers. The Customer Service Professional must have the ability to...
-
Customer Service Representative
4 weeks ago
Niagara Falls, Canada BMO Financial Group Full timeApplication Deadline: 03/06/2025Address: 7555 Montrose RoadJob Family Group: Retail Banking Sales & ServiceDelivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO...
-
Customer Service
3 weeks ago
Niagara Falls, Canada Urban Cravings Full time**Job Summary** NEW LOCATION opening soon in Niagara Falls! We are so excited to finally open in Niagara Falls!! We are seeking dedicated and motivated Customer Service Representatives to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues,...
-
Cashier / Customer Service
7 days ago
Niagara Falls, Canada Niagara Adventure Theatre Full time_**Job Description**_ - Do you have a passion for delivering great customer service? Do you enjoy giving an entertaining and exciting experience to guests? Do you like to work in a respectful environment with a great team? Then the Niagara Adventure Theatre is your right choice for employment!_ **Job Summary** The Niagara Adventure Theatre (previously IMAX...
-
Customer Service
3 weeks ago
Niagara Falls, Canada BeaverTails Pastries Full timeBeaverTails Pastry offers fresh warm pastry treats that are iconic to the Canadian tradition since 1978. We are looking for Part-time employees. Interviews will begin this week. **Pay** - $**15.75-$17 plus tips, which works out to $18-$20 per hour.**: - **We also have positions at our location at Clifton Hill Location (Niagara Falls)** **Employee...
-
Receptionist and Customer Service Worker
2 weeks ago
Niagara Falls, Canada Boy and Girls Club Of Niagara Full time**Reception and Customer Service Worker** Position Overview The Reception and Customer Service Worker is responsible for the delivery of reception and customer service duties at the assigned location. This position is accountable to the General Manager. Terms of Employment - Part time, hourly (up to 30 hours per week) - $15.50-$16.50/hour - Opening,...
-
Customer Service
7 days ago
Niagara Falls, Canada BeaverTails Pastries Full timeBeaverTails Pastry offers fresh warm pastry treats that are iconic to the Canadian tradition since 1978. We are looking for Part-time/Full-time employees. Interviews will begin this week. **Pay** - $**15.25 plus tips, which works out to $18-$19 per hour.** **Employee Incentives** - Cash tips are paid daily and debit/credit tips added to your paycheque -...
-
Reception and Customer Service Worker
1 week ago
Niagara Falls, Canada Boy and Girls Club Of Niagara Full time**Reception and Customer Service Worker** Position Overview The Reception and Customer Service Worker is responsible for the delivery of reception and customer service duties at the assigned location. This position is accountable to the General Manager. Terms of Employment - Part time, hourly - $16.55-$17.55/hour **Qualifications**: - Able to provide a...
-
Customer Service Representative
7 days ago
Niagara Falls, Canada Funzilla Niagara Inc. Full timeAre you looking for a flexible part time job or full time job? Are you dependable, reliable and self-motivated? Funzilla and Imaginasium Indoor Playgrounds are exciting Playground and family entertainment centres located in Stoney Creek, Ancaster and Niagara Falls, Ontario and we are hiring customer service team members for our Funzilla Hamilton...
-
Domino's Customer Service Representative
3 weeks ago
Niagara Falls, Canada Domino's Pizza Full timeThe Customer Service Expert’s role is crucial within the Domino’s system. We pride ourselves on offering fast and friendly service with a smile, and our CSEs lead the way in doing so. Within our fast paced environment, the role is primarily to offer top quality customer service by phone and in person at the counter. Customer Service Experts are expected...
-
Domino's Customer Service Representative
3 weeks ago
Niagara Falls, Canada Domino's Pizza Full timeThe Customer Service Expert’s role is crucial within the Domino’s system. We pride ourselves on offering fast and friendly service with a smile, and our CSEs lead the way in doing so. Within our fast paced environment, the role is primarily to offer top quality customer service by phone and in person at the counter. Customer Service Experts are expected...
-
Dispatch Coordinator and Work Order Management
3 weeks ago
Niagara Falls, Canada Advantage Restaurant Supply & Service Full timeAdvantage Restaurant Supply & Service is looking for someone who is proactive and eager to learn and grow in a reputable business in the Niagara Region. This role will require the ability to take initiative, multitask, and work independently at times while staying organized. The Service Dispatch Coordinator will act as the first point of contact for client...
-
Sales Associate/customer Service
7 days ago
Niagara Falls, Canada On The Ridge Co Cannabis Full time**Job Overview** **Duties** - Ensure a professional level of customer sales, interaction, suggestive selling, identifying customer needs, enthusiasm and courtesy. - Educate customers on cannabis products and safe cannabis consumption. - Stay up to date with new product knowledge and industry developments. - Utilize POS system (Tech POS) for processing...