Childcare Onboarding Administrator

4 weeks ago

Markham, Canada Sentient HR Services Inc. Full time

**The Organization**

**Benefits**: Health and Dental Coverage
**Time off**: 2 weeks' vacation and 8 wellness days

**The Role**

The role of Staff Administrator for Sentient is focused upon ensuring all administrative duties related to supply staff leaves, resignations, and terminations are submitted on time and complete, as well as all ensuring that temporary staff have completed and continuously updated personnel files.

**Success**

The Staff Administrator is a highly organized professional and a data extractor specialist who has strong capabilities in HubSpot and Microsoft Excel. The successful Administrator will think efficiently while not giving up any quality or experience while creating leaner processes. As an effective executor of projects and having a strong ability to follow through on projects started, nothing escapes this experienced administrator's focus. The Administrator has a strong pulse on the business and reports any observed or perceived strengths or areas of opportunity/gaps to the Director of Business Development for Sentient. Moreover, a ‘Level 3' thinker, the Administrator proposes solutions to issues that arise and is a confidant to the Division Head.

This role demands a high competency in analyzing and making recommendations based on data, administrative tasks, and a strong customer service mindset. The Administrator may be asked to support in any operational area of the business, should the need arise.

The Administrator will be a research-focused individual, who can target areas of operational need and provide innovative ideas for improving the way we do business at Sentient.

The Administrator will understand and be able to clearly communicate the Why of Sentient: Enriching Lives Through the Power of Connections.

**Key Responsibilities**
- Ensure all data is captured accurately from administrative team members.
- Collect and maintain updated required documentation to work in licensed childcare for all on-call employees.
- Deliver updated dashboard of all functional role KPIs for the organization.
- Responsible for HubSpot Contacts.
- Ensure continuous development related to analysis, HubSpot, and technologies to improve processes and/or increase market share.
- Responsible for payroll; ensure timesheets are submitted and there are no missing timesheets. Follow up on any missing timesheets in a timely manner.
- Respond to payroll inquiries from The Foray Group's Human Resource Department; own this role.
- Research data as needed to respond to sales, marketing, and recruitment needs of Sentient.
- Data entry upon request and as needed to fulfill data analysis.
- Create new data reports to support increasing revenue, efficiencies, and opening in new markets.
- Research technologies to improve data analytics to support Sentient's scalable growth geographically.
- Prepare weekly, monthly, and annual KPI reports.
- Complete projects and work requested by the Director of Business Development, as required.

**Qualifications and Experience**
- A bachelor's degree is required.
- Minimum of 3 - 5 years of experience in an administrative is required.
- Advanced HubSpot skills.
- Advanced Microsoft Office skills, especially Excel.
- A desire to offer a refined and innovative customer service experience to all stakeholders, including clients, temporary staff, permanent staff, guests to Sentient and the office staff.
- Competency in using technology, both computers and mobile Apps, as much of the role will be using and managing a cloud-based recruitment programs, our Sentient website, and other data analytics or reporting programs.
- Experience and ability to multi-task and prioritize competing demands.
- Ability to handle a fast-paced environment and work well under tight deadlines and pressure.
- A natural drive to achieve goals with a focus on supporting and growing the business.

**Skills, Knowledge and Abilities**
- Competency in extracting, analyzing and making recommendations based on data.
- Ability to understand financial statements and budgets; competency in finance is an asset.
- Experience with creating reports to analyze trends and bring recommendations to management.
- Desire to go “above and beyond” to enrich lives.
- Nimble in business; able to make recommendations to stay ahead of competition.
- Advanced proficiency level in Word and Excel.

**Competencies**
- Problem solving - solves difficult problems with effective solutions
- Technical Learning - able to learn new industry information quickly
- Approachability - warm, pleasant and gracious; builds rapport well
- Customer Focus - establishes and maintains effective relationships, gains trust and respect
- Time Management - accomplishes more in less time
- Organization - arranges information and files in a useful manner
- Directing Others - skillful in establishing clear directions
- Action Oriented - energized to get things done
- Presentation Skills - effective in presentation settings
- Priority Setting - quickl

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