Talent Developer-Sentient HR Services

The Organization

Sentient HR aims to enrich lives through the power of connections. Sentient specializes in Supply Staffing, as well as temporary and full-time staff placements for childcare centres and private schools. Sentient currently operates in the Greater Toronto Area and Ottawa, serves over 500 centres and private schools, and employs over 400 childcare workers and RECEs. Our administrative staff actively seek opportunities to connect childcare centres to the right supply staff during times of need. Sentient can provide Supply Staff on the same day a request is made by using our user-friendly website, phone, e-mail, or text message. We are also able to provide staff for planned absences and full-time positions. We recruit passionate childcare workers and provide ongoing professional development to engage their growth mindset. Our culture is one which values trusted partnerships, enabling growth and the ability to excel and be fully engaged. We value integrity and focus on making a positive impact on our clients, supply staff, co-workers, and communities.

The Role

The Talent Developer will act as the primary coordinator for staff to be connected with shift openings in childcare centres. The Talent Developer will be responsible for being aware of the status of our part-time employees, including but not limited to their general availability, strengths, areas of opportunity, motivations to work, and future employment goals. As the primary contact for Sentient Supply Staff, the Talent Developer will increase the ability to fill shifts, based on their knowledge of our staff and what shifts (centre location, times, etc.) would meet their desired job. The Talent Developer will also lead the Quality Assurance program, which includes visiting centres to observe and provide constructive feedback to each supply staff annually. The job entails coaching supply staff if an issue arises in a centre, tracking client issues with staff, and reporting issues and resolutions to Management. As an advocate for Sentient, the role will include being an emergency supply staff in the scenario that a supply staff is unable to make his/her shift and Sentient needs to fill the position.

Sentient HR is a trusted partner in the field of early childhood education. The Talent Developer is the contact to the Ministry of Colleges and Universities. The planning, monitoring, growth and implementation of Sentient's Apprenticeship Program is managed by the Talent Developer.

As the lead on managing the staff recognition program, the Talent Developer will track and motivate staff through the incentive program and provide recommendations for changes to the program. The Talent Developer will be aware and hold membership to industry organizations and associations and be cognizant of industry trends and changes.

Benefits:

• Competitive benefits.
• Hybrid remote and in-office work environment.
• Join a culture of learning with extensive professional development encouraged.
• A knowledgeable, high-achieving, experienced, and fun team.

Success

The successful Talent Developer will be a trusted partner of and primary contact for over 300 supply staff. The Talent Developer will be a results-drive individual, capable of ensuring that new staff are scheduled to work once all documentation is complete, support staff in training on the website, and get to know each staff in order to best serve them. The Talent Developer will be able to inspire supply staff to increase their level of engagement, commitment to their role and pride to work as a part of Sentient. The Talent Developer is a RECE who has the experience to coach staff, build rapport quickly, and have both business acumen and experience in the classroom. The successful Talent Developer will bring Sentient closer to our staff and be the first choice to work for in the childcare supply staffing industry.

Key Responsibilities

The Talent Developer will:

• Attend all Fireside Chat Orientations (virtual meetings weekly).
• Develop rapport with prospective staff during online Orientation sessions.
• Remain in contact with applicants through the entire onboarding process, motivating and inspiring them to work with Sentient.
• Work in collaboration with the Client Care Coordinator to find staff to work specific shifts.
• Lead staff communication; phone calls, e-mails, and text messages to be the consistent touchpoint for the supply staff.
• Review staff profiles on the website to ensure the information is up-to-date and picture uploaded.
• Plan monthly, quarterly, and yearly incentive bonuses to compliment/add to recognition program.
• Oversee the ROE process and complete exit interviews.
• Lead the Apprenticeship program to support the professional growth of our staff and help them to achieve their RECE designation.
• Further develop the Apprenticeship program to ensure our sponsorship becomes a competitive advantage.
• For staff issues in-centres, be the primary contact to coach staff through issues.
• Track staff performance: issues, positive reviews, response to requests to work.
• Research and be the lead information gatherer of trends in the childcare industry.
• Work as a supply staff in centres when an emergency arises, and we need a staff in-place.
• Plan professional development online courses (minimum 5 per year) based on the needs and desires of our staff.
• Write monthly articles for the staff newsletter.
• Attend to Quality Assurance for our Supply Staff (Q.A.)
• Plan the annual Staff Appreciation Event.
• Provide ideas to better support our staff to engage with shifts, recruit, train and develop, and retain.

Qualifications and Experience

• Must hold an Early Childhood Education Diploma from an accredited institution or its equivalent.
• Must have proof of current registration with the College of Early Childhood Education and be a member in good standing.
• Must have a current clear Vulnerable Sector Police Reference Check.
• Must hold a valid Standard First Aid/CPR-C certificate.
• Must provide an up-to-date immunization record as per new Ministry requirements.
• Must have a minimum of 2 years' experience working with children between the ages of 18 months – six (6) years. Asset: School Age experience.
• Must have excellent command of the English language (both oral and written); highly developed interpersonal skills and the ability to co-operate, follow instructions and make difficult decisions.
• A working knowledge of the Ministry of Educations Early Years Act and the City of Toronto's Assessment for Quality Improvement.
• Results-oriented individuals who have an entrepreneurial spirit will be most fulfilled by this role.
• A dynamic individual with a natural drive to achieve goals, who is very focused on building the business.

Skills, Knowledge and Abilities

• Exceptional communication and interpersonal skills.
• Desire to go "above and beyond" to enrich lives.
• High achiever driven by retention goals, staff satisfaction and growing a business.
• Must be able to coach staff by using excellent behaviour guidance skills that include positive reinforcement, redirection strategies and co-regulation.
• Takes direction and feedback well and follows through with tasks requested by due dates set.
• Strong presentation skills.
• Patience and a customer-centric view.
• The ability to communicate professionally, with a high competency in grammar and writing.
• Understanding of the nature of the childcare industry.
• Intermediate proficiency level in Word and Excel.
• A high degree of confidence in dealing with ambiguity.
• Flexibility – the role includes last-minute supply work in emergency situations, potentially weekly.
• Must have the ability to work independently, managing time and workload.
• Nimble in business; able to make recommendations to management to stay ahead of competition.
• Alignment with Foray/Sentient Charter and Values.

Competencies:

CUSTOMER FOCUS: Proactively cultivates customer relationships to develop and enhance value-added business activities.

ADAPTABILITY: Shifts thinking and emotions to respond effectively in unpredictable situations and environment.

COMMUNICATION SAVVY: Expresses thoughts, feelings and ideas in a clear and compelling manner with individuals and groups.

RESULTS FOCUS: Aligns organizational resources and accountabilities to accomplish ambitious goals.

GROWTH AND LEARNING FOCUS: Promotes and demonstrates the value of life-long learning.

STRATEGIC FOCUS: Creates a clear and compelling vision of the future to drive long-term success.

FORGING TEAM SYNERGY: Promotes collaboration and actively builds highly cohesive and empowered teams.

Sentient HR Services Inc. is committed to treating all people in a way that allows them to maintain their dignity and independence. Sentient HR Services believes in integration and equal opportunity and is committed to meeting the needs of persons with disabilities in a timely manner and will do so by identifying barriers to accessibility, removing barriers to accessibility and meeting accessibility standards in accordance with applicable laws of Ontario.