Manager, Corporate Communications Canada

4 months ago

Toronto, Canada Capital One Full time

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,

Manager, Corporate Communications Canada

At Capital One, we’re building a leading technology company. Founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One helps customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

As a values-driven organization, Capital One Canada is on a mission to change banking for good by helping Canadians succeed with credit. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

**About the Role**

Capital One is looking for an energetic, creative and results-driven communications professional with experience in driving integrated, multi-dimensional, external-facing programs in support of Capital One Canada’s branded card business.

Working for a globally recognized brand provides opportunities to learn and grow while creating industry-leading communications campaigns specific to the Canadian landscape. Our work demands diverse skill sets including experience in developing strategic communications plans, earned media strategy, content creation, executive thought leadership and reputation building and protection, all rooted in data-driven insights and analytics.

This individual will partner with Canadian business leaders, global communication counterparts and external agencies to build and lead strategic, integrated and external-facing communications programs across channels that highlight our human-centered, tech-forward products and offerings to bolster awareness and the positive perception of Capital One amongst key audiences.

This position requires exceptional written, verbal, and presentation skills; solid understanding of and experience working within traditional and social media channels, specific to the Canadian landscape along with experience supporting senior executive leaders while also leading complex projects and teams to meet objectives as well as the ability to build trusted relationships - with both internal and external stakeholders - operating in a fast-paced, matrixed environment.

**ROLE & RESPONSIBILITIES**:
**_ Exhibit a deep understanding of and ability to communicate the benefits, features and key insights related to Team Canada and enterprise business goals_**
- Work closely and engage with key stakeholders to build trusted relationships
- Identify themes, topics and content that resonate with target audiences and meet strategic business objectives
- Leverage data and insights to inform and measure success of narratives and influence programming
- Understand, identify, and effectively navigate potential reputation risks and sensitivities
- Ability to work seamlessly as part of a team, in an open and collaborative environment

**_ Lead integrated corporate communications strategy, including earned/paid media and thought leadership programming_**
- Identify news hooks and agile earned media opportunities that support business objectives and coordinate outreach, leveraging key contacts and managing relationships to generate coverage across a range of media verticals to drive visibility within target markets
- Build and enhance mutually beneficial relationships among target media and external organizations while thoughtfully determining when to incorporate earned media, business thought leaders and experiential and content components into programming
- Draft and lead the development of effective communications materials, including: strategic plans, public announcements, leader talking points and remarks, social media content and other communications documents for various audiences
- Oversee flawless earned media engagement through comprehensive spokesperson training and prep, on the ground support, and media follow-up
- Provide external communications counsel and support for partner teams within the organization including legal, diversity, equity and inclusion, talent brand and corporate social responsibility.

**_ Partner and collaborate with enterprise Corporate Communications team members to ensure well-managed (consistent, streamlined, value-driven and strategic wherever possible and appropriate) media, thought leadership and overall external engagement_**
- Effectively manage agency(s) and vendors to support programming and media engagement
- Assess risks, issues and potential communication problems and provide proactive solutions within the Canadian landscape
- Vet external

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