Guest Services Agent

7 days ago


Stratford, Canada The Windsor Hotel Full time

Hoco Hotels is seeking a Front Desk Agent/Guest Services Agent for The Windsor Hotel in Stratford, Ontario to work the AM (7-3)/PM (3-11) Shift.

Key Job Responsibilities:

- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room keys.
- Process all payment types such as room charges, cash, debit, or credit.
- Process all check-outs including resolving any late and disputed charges.
- Process end-of-day procedures and ensure PMS is up to date.
- Coordinate with Housekeeping to track the readiness of rooms for check-in.
- Take ownership of issues and independently respond to guest requests, issues, and other outreach.
- Troubleshoot minor maintenance and technology issues.
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
- Follow Hoco policies and standard operating procedures; ensure uniform and personal appearance are clean and professional; maintain the confidentiality of proprietary information; protect company assets.
- Perform other reasonable job duties as requested.

What We Look For
- 1+ years experience working in hotels or other hospitality establishments.
- Flexible schedule and is able to work weekends and holidays regularly.
- Self-starter who is comfortable working independently with mínimal supervision.
- Thrives in a fast-paced, ever-changing, always challenging hotel startup environment.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Must be able to stand for extended periods of time.


Pay: From $17.20 per hour

**Benefits**:

- Wellness program

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Holidays
- Monday to Friday
- Morning shift
- Weekends as needed

**Experience**:

- Hotel: 1 year (required)

Work Location: In person

Expected start date: 2024-05-13


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