Manager of Guest Experience

4 months ago

Stratford, Canada Swiss Chalet Full time

**Swiss Chalet is looking for a Manager of Guest Experience for our corporate location in Stratford**

**Swiss Chalet** is part of Recipe Unlimited Corporation. Recipe is Canada’s leading full service restaurant company and is home to such iconic brands as Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, The Burger’s Priest, Pubs, Bier Markt, East Side Mario’s, Landing Group, New York Fries, The Pickle Barrel & Catering, State and Main, Elephant and Castle and Original Joe’s.

At **Swiss Chalet** we are a certified Great Place to Work and have put people first since our doors opened in 1954. Our Flock rocks in so many ways and within our “Peeps” DNA is family, hospitality and comfort. It is important to us that you’re proud of the work you do and have fun doing it

At **Swiss Chalet,** we are all about ensuring that Every Guest Leaves Happy, every time. Hospitality is instinctive in every member of our team. We believe when we work together, we can deliver a Perfect Experience to our Guests.

We are looking for individuals that are passionate about food, hospitality, and are guest focused

**What you will do in this role**:

- Oversee the day-to-day management of the dining room as directed by the General Manager
- Ensure the store is operating to all standards of a "Benchmark Restaurant", and creating a Perfect Guest Experience every time
- Continue to develop and coach associates
- Oversee and ensure the Perfect Guest Experience
- Support and implement Standards and Controls
- Demonstrate behaviours consistent with Recipe's principles.

**What we are looking for**:

- Previous Front of House Management experience
- Possess the potential to effectively run the front of house and lead all shifts to meet Brand standards
- Possess the "Hospitality Gene" by demonstrating the ability to create connections, a passion for People and service excellence
- Driven and focused
- Inspirational and motivational team player
- Ability to work days, evenings, weekends and holidays in a busy fast paced environment

**What’s in it for you**:

- 20% employee discount dining card valid at all Recipe brands
- Flexible scheduling
- A chance to be part of a close knit team
- Competitive wages

Please note, some opportunities may exist with our franchise partners, which are independently owned and operated.

Recipe is committed to providing a diverse, equitable and inclusive workplace. Celebrating people, being passionate and curious, owning it, and doing the right thing are the values that guide how we build our teams, support our franchisees and create a company that unlocks the full potential of everyone.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- On-site parking

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

Work Location: In person

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