Customer Service Agent 3

4 days ago

Burlington, Canada Serco North America Full time

Position Description:
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc.

Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work.

Purpose of the Job:

- Provides information and assistance related to driver examination services.
- Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.
- Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.
- Ensures the fair and proper conduct of examinations.
- Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.
- Provides Security Guard Testing (SGT) examination services support.

Primary Duties and Responsibilities:

- Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.
- Investigates problems or errors in licence records and initiates corrections.
- Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.
- Collects applicable fees accurately.
- Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.
- Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.
- Contacts members of the public to communicate information and correct errors.
- Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.
- Escalates customer concerns and redirects customers to other government agencies, when required.

Qualifications:
To be successful in this role, you must have:

- Valid Ontario class “G” of licence is required.
- Must have at least four (4) years driving experience, verified based on “date first licenced” indicated on the Ontario driver’s licence.
- 1-4 years of customer service experience in a service environment is preferred to include, but not limited to:

- Airline Industry
- Financial Industry
- Banking Industry
- Federal and Local Government Services
- healthcare Industry
- Must have and maintain an acceptable driving record.
- May include working on Saturday and Sunday where applicable.
- Intermediate-level computer skills in Microsoft Office are required.
- Touch-typing and data entry.
- Must be able to perform physical duties of the position, this may include sitting or standing for extended periods of time and entering and existing vehicles up to 30 times per shift.
- ** Must pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check**
- **Employee hours vary based on customer demand and location’s operating hours._
- **This position may require extended shift hours and possibly Saturday hours (depending on location) during certain periods of the year when Drive Test Centre volume is higher._
- **This position requires the attendance of a formal training session, which includes classroom instruction with experienced and qualified trainers and on-the-job shadowing at a Drive Test Centre facilitated by a coach. If you are unsuccessful at any stage of the training, your employment will end effective immediately._

If you are interested in supporting and working with our Customer Service professionals and a passionate Serco team

Serco Canada Inc. an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values, Serco Canada is committed to providing equitable treatment to all with respect to barrier-free employment and accommod

  • Customer Service Agent 3

    3 days ago

    Burlington, Canada Serco North America Full time

    Position Description: SERCO is offering a **$250 dollar** sign-on bonus for this position! Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and...

  • Bilingual Customer Service Agent

    4 weeks ago

    Burlington, Canada Chrisco Canada Full time

    **Chrisco Canada** **Chrisco Canada** has been delivering stress free holidays across Canada, Australia and New Zealand for over 40 years. We provide a great range of groceries and gifts for **Christmas & Summer** to thousands of families across Canada, based on flexible payment schedules to suit any budget. We pride ourselves on listening to our customers...

  • Client Services Representative

    1 week ago

    Burlington, Canada Allen Bruder - Desjardins Insurance Agent Full time

    **Client Services Representative****: - Desjardins Agent Team Member** Location: Burlington, ON Type: Full Time **Position Overview**: Are you self driven?, energetic passionate individual that is looking for a challenge? We are looking for a high energy, self motivated individual to join our team. Lets us help you lay the ground work to one day open your...

  • Client Services Representative

    1 day ago

    Burlington, Canada Allen Bruder - Desjardins Insurance Agent Full time

                                                                                                                              Client Services Representative - Desjardins Agent Team Member                                                                           ...

  • Customer Care Agent

    3 weeks ago

    Burlington, Canada Cogeco Connexion Inc Full time

    Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. Time Type: Regular Job Description: : The telco industry...

  • Customer Service Representative

    1 day ago

    Burlington, Canada Vince Ippolito Insurance Agency Full time

    We are an Independently owned Agency and have been recognized as one of the top performing Desjardins Agencies in Canada. We hire people who use their skills and passion at work because our customers deserve to interact with us at our best. They trust us to help and understand what they are going through, and we take pride in coming through for them. If you...

  • oxio Customer Care Agent

    2 days ago

    Burlington, Ontario, Canada Cogeco Full time

    POSITION SUMMARY: The telco industry landscape in Canada is evolving and we are looking for people to deliver best-in-class customer service to help oxio pursue its fast growth and continue to be one of the most loved ISPs in Canada. Someone able to connect with our customers and internal teams. Someone who is passionate and has the ability to get...

  • oxio Customer Care Agent

    1 day ago

    Burlington, Canada Cogeco Full time

    POSITION SUMMARY: The telco industry landscape in Canada is evolving and we are looking for people to deliver best-in-class customer service to help oxio pursue its fast growth and continue to be one of the most loved ISPs in Canada. Someone able to connect with our customers and internal teams. Someone who is passionate and has the ability to get...

  • Customer Service Agent

    2 weeks ago

    Burlington, Canada SAIL Full time

    **SAIL** Outdoors is a **Canadian company** that offers a vast selection of brand-name products for outdoor sports, camping, hunting, and fishing through their Quebec and Ontario stores. Job description: As a Customer Service Agent, you will be responsible for tending to the needs of our customers, whether it is before or after their purchase. You know how...

  • Office Manager

    4 weeks ago

    Burlington, Canada Rose Monachino - Desjardins Insurance Agent Full time

    **Office Manager - Desjardins Insurance Office**: Location:Burlington, ON Type: Full Time **Position Overview**: A successful Desjardins Agent is seeking a qualified professional to join their winning team for the role of Office Manager - Desjardins Agent Team Member. We seek an energetic professional interested in helping our business grow through...

  • Office Manager

    4 weeks ago

    Burlington, Canada Rose Monachino - Desjardins Insurance Agent Full time

    **Office Manager - Desjardins Insurance Office**: **Location:Burlington, ON** Type: Full Time **Position Overview**: A successful Desjardins Agent is seeking a qualified professional to join their winning team for the role of Office Manager - Desjardins Agent Team Member. We seek a talented, energetic person who is customer oriented with attention to detail...

  • Office Manager

    4 weeks ago

    Burlington, Canada James Farmer - Desjardins Insurance Agent Full time

    **Office Manager - Desjardins Insurance Office**: Location: Burlington, ON Type: Full Time Salary range: $60,000-$80,000 **Position Overview**: A successful Desjardins Agent is seeking a qualified professional to join their winning team for the role of Office Manager - Desjardins Agent Team Member. We seek an energetic professional interested in helping...

  • Office Manager

    3 weeks ago

    Burlington, Canada James Farmer - Desjardins Insurance Agent Full time

    **Office Manager - Desjardins Insurance Office**: Location: Burlington, ON Type: Full Time Salary range: $60,000-$80,000 **Position Overview**: A successful Desjardins Agent is seeking a qualified professional to join their winning team for the role of Office Manager - Desjardins Agent Team Member. We seek an energetic professional interested in helping...

  • Insurance Sales Associate

    2 days ago

    Burlington, Ontario, Canada Kathleen King - Desjardins Insurance Agent Full time

    Insurance Sales Representative - Desjardins Agent Team MemberLocation: Burlington, ON Type: Full Time, Permanent - $40,000 Salary plus commissions and bonusPosition Overview:Are you outgoing and customer-focused? Do you enjoy working with the public? Are you excited to receive annual bonuses if you achieve your goals? If you answered yes to these questions,...

  • Guest Service Agent

    4 weeks ago

    Burlington, Canada Holiday Inn Burlington Hotel & Conference Centre Full time

    **Holiday Inn Burlington Hotel and Conference Centre is currently seeking a Guest Service Agent/Night Auditor** The Guest Service Agent is responsible for Check-in and check-out of guests and to respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction. **The duties and responsibilities...

  • Guest Service Agent

    4 weeks ago

    Burlington, Canada Holiday Inn Burlington Hotel & Conference Centre Full time

    **Holiday Inn Burlington Hotel and Conference Centre is currently seeking a Part Time Guest Service Agent/Night Auditor** The Guest Service Agent is responsible for Check-in and check-out of guests and to respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction. **The duties and...

  • Guest Service Agent

    4 weeks ago

    Burlington, Canada Holiday Inn Burlington Hotel & Conference Centre Full time

    **Holiday Inn Burlington Hotel and Conference Centre is currently seeking a Guest Service Agent** The Guest Service Agent is responsible for Check-in and check-out of guests and to respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction. **The duties and responsibilities for the Guest...

  • Cashier/customer Service

    1 week ago

    Burlington, Canada SAIL Full time

    **SAIL **Outdoors is a **Canadian company **that offers a vast selection of brand-name products for outdoor sports, camping, hunting, and fishing through their Quebec and Ontario stores. SAIL is hiring **Cashiers **and **Customer Service Agents **full-time **(30-40h per week, year round) for its **Burlington **store. **Benefits offered**: - Generous...

  • Cashier/customer Service

    1 week ago

    Burlington, Canada SAIL Full time

    **SAIL **Outdoors is a **Canadian company **that offers a vast selection of brand-name products for outdoor sports, camping, hunting, and fishing through their Quebec and Ontario stores. SAIL is hiring **Cashiers **and **Customer Service Agents **for its **Burlington **store: - **full-time **(30-40h per week, year round), or - **part-time** (10-30h...

  • Cashier/customer Service

    3 weeks ago

    Burlington, Canada SAIL Full time

    **SAIL **Outdoors is a **Canadian company **that offers a vast selection of brand-name products for outdoor sports, camping, hunting, and fishing through their Quebec and Ontario stores. SAIL is hiring **Cashiers **and **Customer Service Agents **for its **Burlington **store: - **full-time **(30-40h per week, year round), or - **part-time** (10-30h...