Operations Officer

2 weeks ago


Toronto, Canada Robertson and Company Full time

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Introduction: Prime Hires is seeking a skilled Operations Officer to join our client.

Contract Dates: 12 months with potential to extend or convert
Pay Rate: $23 per hour
Business Hours: Monday to Friday (Hybrid)

Job Responsibilities:

- Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology.
- Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met.
- Positively contribute to the overall customer experience and loyalty index in each interaction.
- Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required.
- Create and/or recognize exceptional customer service through established programs.
- Complete assigned tasks accurately & within established standards.
- Actively participate in daily touch points and work distribution Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines.
- Identify areas of risk and escalate as necessary.

Experience & Qualification Requirements:

- Data entry experience
- Operations experience
- Strong organizational skills
- MS Office Suite experience

Personal Attributes:

- Strong attention to detail
- Demonstrated customer service excellence
- Verbal & written communication skills
- Collaboration & team skills

**_**ALL CANDIDATES MUST COMPLETE A CRIMINAL AND CREDIT CHECK AS PART OF THE APPLICATION PROCESS**_**

**How to Apply**: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Prime Hires & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.



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