Field Technology Support Specialist

3 weeks ago

Winnipeg, Canada City of Winnipeg Full time

**As the **_Field Technology Support Specialist_**_,_**_ _**you will**:

- Trouble-shoot and follow up on system problems reported by users and identify potentially serious system issues for further action or escalation.
- Provide support and information on system functions and electronic documentation procedures and requirements.
- Perform system testing and diagnostics to identify problems and propose resolutions.
- Provides field support to WFPS staff and external partners including advising crews on how to properly complete electronic patient documentation, attending various locations to provide in-person servicing and technical support, and identifying training needs.
- Notify District Chief Paramedic Operations of any required changes on patient documentation.
- Deliver remote and in-field assistance to ensure proper use of hardware and systems.
- Manage system issues and requirements for employees.
- Identify training needs based on feedback and make recommendations for improvements.
- Assist in identification and implementation of ePCR system configuration changes.
- Identify requirements for system adjustments or revisions and configures the system to meet business requirements.
- Test and validate configuration changes to ePCR system and monitor/defibrillator software.
- Maintain a comprehensive log of system changes.
- Perform any other duties consistent with the classification, as required.

**Your education and qualifications include**:

- High school (Grade 12) graduation or equivalent combination of education and experience.
- Diploma in Health Information Management or Business Information Technology from a recognized college, or a graduate from a Primary Care Paramedic (PCP) Program Certificate accredited by the Canadian Medical Association (CMA) (prior to February 2018) or Accreditation Canada (after February 2018) and a valid Manitoba Health, Senior’s & Active Living Emergency Medical Service “Technician -Paramedic” License. **Note**: Consideration may be given to applicants with an acceptable and equivalent combination of education, training and experience.
- Several years of related experience in healthcare, paramedicine, and/or information systems and technology in a medical environment.
- Must possess and maintain a valid Manitoba Class 5 Full Driver's License.
- Demonstrated proficiency in the use of Microsoft Office Suite (Word, Excel, and Outlook) and the ability to learn other internal software programs.
- Excellent communication skills, both oral and written including strong interpersonal and presentation skills.
- Demonstrated computer/technological aptitude.
- Ability to work independently, and organize and prioritize work to meet deadlines.
- Strong analytical, problem-solving, and troubleshooting skills with an ability to investigate, identify and gather relevant information, analyze problems, identify root causes, and recommend solutions.
- Demonstrated ability to pay close attention to detail and to perform detailed work accurately.
- Ability to work effectively as part of a team, and in a paramilitary organization.
- Knowledge of medical terminology and proper practices for sanitizing equipment.
- Familiarity with IT project management practices would be an asset.
- Ability to maintain a positive attitude, as well as to exercise sound judgement and perform well under pressure.
- Respectful Workplace Administrative Standard.
- Standards, directives, guidelines, protocols, policies, procedures, and practices relevant to this position’s responsibilities.
- Proficiency in using TabletPCR electronic patient care reporting software.
- WFPS Communications Centre processes

**Conditions of employment**:

- The successful applicant must possess and maintain legal eligibility to work in Canada.
- Must possess and maintain a valid Manitoba Class 5 Full Driver’s License.
- Willingness and ability to successfully complete additional training relevant to this position, as determined by WFPS management and within the timeframes specified by WFPS management.

  • Geomatics Support Specialist

    2 weeks ago

    Winnipeg, Canada Brandt Full time

    Brandt is currently seeking a Geomatics Support Specialist for our Winnipeg Construction & Forestry location.This position is responsible for product support, training, product development, and testing.  Additionally, the Geomatics Support Specialist will assist in developing innovative strategies and applications to assist our sales team and clients...

  • Field Installation Specialist

    4 weeks ago

    Winnipeg, Canada Conviron Full time

    **About Controlled Environments Limited (Conviron)**: Conviron is recognized as the leading global manufacturer of plant growth chambers and rooms. Our controlled environment technology uniquely equips researchers and growers with solutions to meet global demands for plant-based food and health products. CEL’s projects range from small single-chamber...

  • Deployment Field Technician

    1 month ago

    Winnipeg, Canada Soroc Technology Full time

    _**Soroc Technology Inc.**_ _is a versatile technology firm dedicated to supporting their clients with their IT infrastructure from planning and development to deployment, service support, staffing, and everything in between. As an industry leader for 40 years, the Soroc team of certified professionals employ up-to-date knowledge and techniques to ensure all...

  • Deployment Field Technician

    4 weeks ago

    Winnipeg, Canada Soroc Technology Full time

    **CAREER OPPORTUNITY** **JOB TITLE**:DEPLOYMENT FIELD TECHNICIAN **STATUS**: 12 MONTH CONTRACT **DEPARTMENT**: DEPLOYMENT **REPORTS TO**:DEPLOYMENT RESOURCE MANAGER **LOCATION**:WINNIPEG, MB **Summary**: As a Deployment Field Technician, you will be responsible for completing various installations for our clients, including but not limited to POS...

  • Tds Delivery

    1 month ago

    Winnipeg, Canada G3 Canada Limited Full time

    G3 Canada Limited is a progressive and continuously growing company. As part of our commitment of building a smarter path from Farmer’s fields to the global market, we are establishing a highly efficient coast to coast Canadian Grain enterprise designed to provide a unique competitive alternative to farmers and superior service to customers and...

  • Technology Transfer Specialist

    1 month ago

    Winnipeg, Canada University of Manitoba Full time

    The University of Manitoba is a driving force of innovation, discovery and advancement. Our momentum is propelled by our campus community - UM faculty, staff and students whose determination and curiosity shape our world for the better. Our teaching, learning and work environment is uniquely strengthened and enriched by Indigenous perspectives. With two main...

  • Technology Transfer Specialist 2

    1 month ago

    Winnipeg, Canada University of Manitoba Full time

    The University of Manitoba is a driving force of innovation, discovery and advancement. Our momentum is propelled by our campus community - UM faculty, staff and students whose determination and curiosity shape our world for the better. Our teaching, learning and work environment is uniquely strengthened and enriched by Indigenous perspectives. With two main...

  • Ems Infrastructure Support Specialist

    1 month ago

    Winnipeg, Canada Manitoba Hydro Full time

    **_EMS INFRASTRUCTURE SUPPORT SPECIALIST_** **Winnipeg, MB** **_ Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers!_** **_ Great Benefits_** - Competitive salary and benefits package. - Defined-benefit pension plan. - Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to work,...

  • Ems Infrastructure Support Specialist

    7 days ago

    Winnipeg, Canada Manitoba Hydro Full time

    **EMS INFRASTRUCTURE SUPPORT SPECIALIST** **Winnipeg, MB** **_ Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers!_** **_ Great Benefits_** - Competitive salary and benefits package. - Defined-benefit pension plan. - Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to work,...

  • Technology Analyst and Support

    1 month ago

    Winnipeg, Canada Trevello Travel Group Inc. Full time

    **About TREVELLO** Recognized as Canada’s largest host travel agency, TREVELLO empowers individuals and teams to become their own travel agent and enables existing travel agencies to operate with a lower cost structure than going at it alone. Anyone can become a travel agent, set their own hours, work remotely, enjoy discounts on travel and create...

  • Product Support Specialist

    4 days ago

    Winnipeg, Canada MacDon Industries Ltd. Full time

    **PURPOSE and SCOPE** The Product Support Specialist acts as resident group technical expert for designated product(s). They maintain a high level of product knowledge and technical know-how, leveraging this to assist frontline employee’s. They own identification and management of technical issues related to their designated product(s), along with driving...

  • Product Support Specialist

    4 days ago

    Winnipeg, Canada MacDon Industries Ltd. Full time

    **PURPOSE and SCOPE** The Product Support Specialist acts as resident group technical expert for designated product(s). They maintain a high level of product knowledge and technical know-how, leveraging this to assist frontline employee’s. They own identification and management of technical issues related to their designated product(s), along with driving...

  • Product Support Specialist

    4 days ago

    Winnipeg, Canada MacDon Full time

    PURPOSE and SCOPEThe Product Support Specialist acts as resident group technical expert for designated product(s). They maintain a high level of product knowledge and technical know-how, leveraging this to assist frontline employee’s. They own identification and management of technical issues related to their designated product(s), along with driving...

  • Network Support Specialist

    3 weeks ago

    Winnipeg, Canada KGS Group Full time

    KGS Group is currently looking for an experienced Network Support Specialist to join our growing IT department.About UsWe are KGS Group, an employee-owned, multidisciplinary engineering consulting firm serving clients throughout North America. We’re different than traditional engineering firms. We believe a commitment to lasting relationships is just as...

  • Network Support Specialist

    3 weeks ago

    Winnipeg, Canada KGS Group Full time

    KGS Group is currently looking for an experienced Network Support Specialist to join our growing IT department.About UsWe are KGS Group, an employee-owned, multidisciplinary engineering consulting firm serving clients throughout North America. We’re different than traditional engineering firms. We believe a commitment to lasting relationships is just as...

  • Network Support Specialist

    3 weeks ago

    Winnipeg, Canada KGS Group Full time

    KGS Group is currently looking for an experienced Network Support Specialist to join our growing IT department.About UsWe are KGS Group, an employee-owned, multidisciplinary engineering consulting firm serving clients throughout North America. We’re different than traditional engineering firms. We believe a commitment to lasting relationships is just as...

  • Operations Support Specialist

    1 month ago

    Winnipeg, Canada GardaWorld Full time

    **Watch your career take flight at GardaWorld!** We are currently hiring a full - time permanent Operations Support Specialist to support our team of Operations Managers with creating daily work schedules. GardaWorld is the largest provider of aviation services for the Canadian Air Transport Security Authority (CATSA), offering screening services in 28...

  • Operations Support Specialist

    4 weeks ago

    Winnipeg, Canada GardaWorld Full time

    **Watch your career take flight at GardaWorld!** We are currently hiring one permanent full - time Operations Support Specialist to support our team of Operations Managers with creating daily work schedules. GardaWorld is the largest provider of aviation services for the Canadian Air Transport Security Authority (CATSA), offering screening services in 28...

  • Weekend Field Specialist

    1 week ago

    Winnipeg, MB, Canada Manitoba Metis Federation Full time

    POSTING # 23-07-016NATIONAL OCCUPATION CODE 22112POSITION TYPE SUMMER (Ends August 30, 2024), FULL-TIME The Conservation Specialist will assist with the preparation and implementation of MMF led conservation projects, throughout Manitoba. This work will include assisting with environmental field work, environmental data collection and analysis, working...

  • Network Support Specialist

    2 weeks ago

    Winnipeg, Canada KGS Group Full time

    KGS Group is currently looking for an experienced candidate for the position of Network Support Specialist to join our growing IT department.About UsWe are KGS Group, an employee-owned, multidisciplinary engineering consulting firm serving clients throughout North America. We’re different than traditional engineering firms. We believe a commitment to...