Technical Operations Manager

3 weeks ago

Halifax, Canada FastSpring Full time

**Company Overview**:
FastSpring is the world's leading ecommerce platform for software and SaaS companies. At FastSpring we are on a mission to democratize the software space by partnering with growing software companies to strategically enhance the selling of their products and compete on the global stage. Our product hosts over 10 million transactions per year, powering sales growth for more than 3,500 companies in over 200 countries, using every major currency.

We are an Inc. 5000 honoree, noted as one of America's fastest growing companies, with recognition of numerous additional workplace awards. Backed by AKKR, we are already profitable and have an engaged culture with remote staff globally and offices in Santa Barbara, Amsterdam and Halifax.

We are committed to building an inclusive work environment and invest in our employees by promoting growth and development across every level. As a team, we are business professionals who are globally-minded, customer-focused, and driven to innovate.

**Who We're Looking For**:
FastSpring is currently seeking a skilled, self-motivated, and energetic Technical Operations Manager to join our small but nimble technology and security team. You are a confident self-starter, who is self-motivated and passionate about growing your career in internal software support and security at the enterprise level. You pride yourself on being a dynamic team player who has the drive to continuously learn, be comfortable being uncomfortable, and resolve to bounce back from setbacks. You understand that end-user downtime results in loss of productivity.

This position will require a jack-of-all trades mentality. Primary responsibilities include building and deploying laptops and solving end-user issues. Other tasks will go deep into automation and integration, supporting the mission-critical corporate information systems and communication platforms that "keep the lights on".

**Responsibilities**:

- Centrally manage and maintain employee laptops (Mac and PC) that FastSpring provides for corporate use, including security needs, for all tiers of support.
- Manage the SaaS platforms and technologies that govern access and collaboration to our team.
- Deliver elegant, integrated solutions, utilizing automation and simplicity as much as possible.
- Facilitating productivity by making incremental improvements to corporate information platforms and processes.
- Assisting with an annual enterprise-wide audit of software to assess redundancies and abandoned platforms leading to sunsetting technical debt.
- Leading the semiannual internal accounts audit, as required by auditors.
- Secondary role with PCI, SOC2, and BDO audits, with potentially an opportunity to own at least one in 2024.
- Data Loss Prevention (DLP) assessment.
- Co-leading the insourcing initiative, using JAMF and Microsoft Intune.
- Improving Jira for the Technical Operations use case.
- Assist on prompt delivery of security audits as required.
- Assist with planning and executing operational and strategic goals for FastSpring IT.
- Own and improve the onboarding experience and offboarding for our global workforce.
- Secondary contact for on premise corporate technology, such as in office switches, firewalls, WAP's, TV's, etc.
- Occasional off-hours support as required.
- 5+ years of experience with managing Apple integrated infrastructure is required
- 2+ years of Microsoft ecosystem admin experience at the enterprise level, including, Active Directory, Office 365, and centralized end-point management.
- 2+ years of experience with managing G Workspace and Slack.
- Demonstration of key concepts of engineering standardization of end-point builds and software entitlements utilizing centralized solutions. Additional Okta exposure would be beneficial.
- Curating and drafting purposeful end-user documentation for self-service help.
- Ensuring standardization for operating system updates and patches, AV consistency, and hardening of end-points.
- Understanding of life-cycle management of assets (TCO).
- Eastern time zone strongly preferred for enhanced global coverage.

**Bonus Experience**:

- Atlassian Stack: ID, Jira, Confluence.
- Sales Support Platforms (e.g. Salesforce)
- Customer Success Platforms (e.g. Gainsight)
- Enterprise level integrations: data flows and integrations (e.g. Zapier)
- Adobe products: managing and functionality

Approximate salary range: $60,000 - $105,000

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