Technical Services Assistant

1 month ago

Halifax, Canada ISANS Full time

**Technical Services Assistant**

ISANS is seeking a part-time **Technical Services Assistant** to assist in the operations of ISANS IT system network; delivering support to the IT Services team and frontline staff and IT users. Reporting to the Supervisor IT & IT Online and to the Manager, Digital Transformation & Technology Support, this position will be responsible for:
**Desktop and user support**
- Coordinate all new staff set-ups ensuring that the correct IT hardware, software and systems access is provided
- Orient and train new ISANS staff on basic hardware and software usage as part of the IT orientation
- Coordinate all returns of IT inventory as part of offboarding when staff go on leave or leave the organization
- Coordination of ISANS cell phone distribution and use

**IT Inventory and Purchasing**
- Maintain an accurate inventory of IT items in storage and as issued to users, maintaining compliance with funder inventory requirements
- With management approval, purchase new items as directed to maintain inventory
- Respond to requests to purchase new IT hardware or software, purchasing items as required as directed and with management approval
- Implementing and enforcing standard procedures for consistent in hardware and software usage
- Disposal of technical equipment in accordance with funder and municipal regulations

**Education**
- Post-Secondary education related to IT is an asset but not required
- Equivalent combination of education and experience will be accepted

AND/OR

**Experience**
- Experience in a client service environment
- Experience in setting up IT software and hardware
- Experience training end-users on basic use of IT software and hardware
- Experience working in a cross cultural setting
- Experience managing inventory is an asset

**Knowledge**
- Knowledge of internet security issues and best practices
- Knowledge of Microsoft System Centre Suite an asset
- Knowledge of Microsoft 365 an asset
- Knowledge of Windows/Linux client/server operating systems and the associated hardware infrastructure is an asset
- Knowledge in networking ( Windows Domains, firewalls, cabling, Switches, and Routers) is an asset
- Knowledge of video and web conferencing is an asset

**Skills**:

- Strong written and verbal English communication skills
- Ability to work independently and as part of a team
- Continuous learning
- Strong time management and organization skills
- Additional languages an asset

**ISANS Core Competencies**

**Cultural Competency; Equity, Diversity & Inclusion**
- Embracing the value that different perspectives and cultures bring to an organization

**Collaboration**
- Working collaboratively with others across the organization to achieve shared objectives

**Continuous Learning**
- Continually seeking new knowledge and skills, as well as developing existing capabilities

**Innovative Thinking**
- Introducing new ways of looking at problems and developing useful ideas that are new, better, or unique

**Accountability**
- Holding self and others responsible and accountable to being transparent and principled in our approach and to meeting commitments

**Respect**
- Actively encouraging an environment of fairness, honesty and integrity for all

**Terms of Employment**:

- Fixed
- term contract to March 31st, 2024, renewable pending funding confirmation
- Part-time 17.5 hours per week
- During the COVID-19 pandemic, your work location may be at ISANS’ office or at home. Work location will be determined by operational requirements, public health recommendations, and government requirements.

**Commencement Date**:ASAP

**Closing Date**:Thursday January 12, 2023- 4 p.m.

Only those eligible to work in Canada will be considered for this position

**Job Types**: Part-time, Permanent

**Salary**: $19.00-$23.00 per hour

**Benefits**:

- Paid time off
- RRSP match

Schedule:

- Monday to Friday

Work Location: One location

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