Temporary Billing Representative
2 weeks ago
**The Opportunity**
Job Posting Number:
**2023-270**
Position:
**Temporary Billing Representative**
- (Temporary 24 months contract)_
**Location**:
**Southgate (Guelph) (Hybrid: Remote/In-office)**
Reports to:
**Supervisor, Billing & Customer Service**
Business Unit:
**Customer Service**
Division:
**Customer Service (Guelph)**
Hours per Week:
**35**
Rate of Pay:
**As per the Collective Agreement**
Number of Openings:
**1**
Union:
**IBEW
Open:
**November 3, 2023**
Close:
**November 10, 2023**
- Alectra is committed to putting our people first in providing a positive employee experience and a safe work environment. Our Hybrid Workplace policy allows for an effective balance for employees with the opportunity to work in a hybrid environment; a combination of Remote / In-office work based on operational requirements_._
**Position Purpose**:
This position is responsible for executing the Billing Exception Listings to identify and resolve the concerns related to Exception Listing reports to ensure bill accuracy, verifying, correcting and canceling consumption data sent to retailers through Electronic Business Transaction (EBT) as necessary. Inform water department about meter concerns and follow the meter reading schedule along with downloading the cycle/route schedules to the hand held devices and uploading the readings to Customer Information (CX), and ensuring the timely completion of meter reading tasks.
This position is to contact customers to obtain readings/keys and access to the metering equipment This position is required to work closely with meter readers and maintain the tools used for the purpose and to verify the accuracy of contracted meter reading invoices. Work is required to be completed using company values, policies and procedures while representing the company in a professional manner. Provide departmental support as needed. Be committed to safety, teamwork, privacy, ethics and respect in the workplace.
**Responsibilities**:
- Execute queries to create Billing Exception and ltron's MultiVendor meter Reading Software (MV-RS) Reports and clear any errors, inconsistency or concerns in order to bill the customer accounts accurately and in a timely manner.
- Operation of the meter reading system, collect, verify and load the meter reading data from hand held devices, to CX in an accurate and timely manner. Verify and update the statistical files in order to maintain accuracy of the reports created and verifying the contracted meter reading invoice Update the data for customer keys in CX, meter reading errors, customer account issues, update hazard codes and information specific to readin meters.
- Create Work Order (WO) for meter read verifications for electrical and water consumption and follow up with meter reader, meter tech and/or water department in order to resolve meter errors.
- Acquire and make effective use of the knowledge provided regarding various projects completed (e.g. smart meters, Micro Feed-ln Tariff (FIT), net metering)
- Processing MV90 RIMS billing reports, including FIT, sub-metering, wells, and other uniquely created billing routes
- Document procedures, provide information, guidance and training to new/existjng department employees for own job.
- Assist in testing i.e. Software (S/W) Upgrades, in order to provide training and improve the process efficiencies.
- Perform other duties as required.
**Skills & Qualifications**:
- Secondary School Diploma plus experience to gain the following knowledge and experience:
- Knowledge of GHESI Billing & detailed knowledge of meter reading policies and procedures.
- Detailed knowledge of CX functions
- Knowledge of smart meter setup and Micro Feed-In Tariff Programs
- Knowledge of OEB and other regulatory requirements and changes, as these relate to the position e.g. Affiliate Relationship Code, etc.
- Excellent written and verbal communication skills
- Excellent interpersonal and customer relations skills
- Knowledge of office procedures, ability to keep accurate records, organization and multi-tasking skills,
- Knowledge of computer equipment and ability to use P.C. software including
- Windows Operating System, Outlook, MV-RS, UIQ, Excel Word
**How to Apply**
If you would like to be considered for this position and meet the qualifications, please submit your resume by clicking on the button below.
You can also submit a resume for us to keep on file and review as new opportunities arise that might be the right fit for your skills and experience.
We thank all applicants for their interest in a career with Alectra. Only those selected for an interview will be contacted.
-
Packaging Operator
2 days ago
Guelph, Canada Sleeman Breweries Full timeAt Sleeman Breweries we are proud to offer a supportive and progressive work environment where employees can enjoy a variety of sought-after benefits and job perks._ - Below is a summary of the benefits enjoyed by our full-time, permanent employees:_ - _ _Parental leave top-up benefit_ - _ _Competitive compensation_ - _ _Benefits package that includes...
-
Inside Sales Representative
2 days ago
Guelph, Canada Province Electric Supply Full time**About Us** Founded in 1992, Province Electric Supply is a Canadian-owned and operated full-line electrical distributor serving the GTA and surrounding areas. For over 30 years, Province Electric has served the industrial, contractor, MRO, OEM, and institutional markets as a valuable link in the supply chain for electrical products. With 13 locations...
-
Guelph, Canada The Co-operators Full time**Position Overview**: **Company**:CGIC **Number of Positions**: 2 **Language**: Bilingualism in English and French is required. **Work Model**:Hybrid **Alternate Title**: n/a **Additional Information**: The work location for this role is flexible to Guelph, Moncton, Laval, Calgary. There are 2 positions available. **The Opportunity**: We are a leading...
-
Project Specialist, Water Services
2 days ago
Guelph, Canada The City of Guelph Full timeWhy Guelph: **What we offer** We offer competitive wages and comprehensive benefits to meet the needs of our diverse employees. Many of our positions offer: - Paid vacation days, increasing with years of service - Paid personal days; - Hybrid and flexible work arrangements; - Defined benefit pension plan with OMERS, including 100-per-cent employer...
-
Case Coordinator, Legho Program
2 days ago
Guelph, Canada VON Canada (Ontario) Full time**Requisition Details**: Employment Status: Temporary, Full Time (1.0 FTE) Program Name: LEGHO Number of Hours Bi-Weekly: 75 Work Schedule: Days Anticipated End Date: March 31, 2026 On-Call: No **Job Summary**: The VON LEGHO program, an innovative client self-management program, has an opening for a Case Coordinator. Use your in-depth knowledge of...
-
Guelph, Canada Salvation Army Full timeDescription Assist in the summer operations and programs of the children and youth department of Guelph Citadel. Take part in leadership development and build skills, knowledge, and abilities related to children and youth programming. Aid the department in administration, social media development, and volunteer management as required. **KEY...
-
Guelph, Canada The Salvation Army Full timeAssist in the summer operations and programs of the children and youth department of Guelph Citadel. Take part in leadership development and build skills, knowledge, and abilities related to children and youth programming. Aid the department in administration, social media development, and volunteer management as required. **KEY...
-
Solutions Support Specialist
2 days ago
Guelph, Canada Semex Full time**Solutions Support Specialist** **Guelph Office (hybrid office)** **Full-time, permanent** Semex is a dynamic global organization that is committed to developing and delivering innovative genetic solutions. We believe that people truly are the cornerstone of our success, and that our employees are our most important asset. **What you will do**: - Manage...
-
Temporary Full Time Youth Development Assistant
Found in: beBee jobs CA - 23 hours ago
Guelph, Ontario, Canada Salvation Army Full timeDescription Assist in the summer operations and programs of the children and youth department of Guelph Citadel. Take part in leadership development and build skills, knowledge, and abilities related to children and youth programming. Aid the department in administration, social media development, and volunteer management as required. KEY RESPONSIBILITIES:...
-
Temporary Full Time Youth Development Assistant
Found in: Talent CA C2 - 3 days ago
Guelph, Canada The Salvation Army Full timeDescription Assist in the summer operations and programs of the children and youth department of Guelph Citadel. Take part in leadership development and build skills, knowledge, and abilities related to children and youth programming. Aid the department in administration, social media development, and volunteer management as required. KEY...
-
Temporary Full Time Youth Development Assistant
Found in: beBee S CA - 19 hours ago
Guelph, Canada Salvation Army Full timeDescription Assist in the summer operations and programs of the children and youth department of Guelph Citadel. Take part in leadership development and build skills, knowledge, and abilities related to children and youth programming. Aid the department in administration, social media development, and volunteer management as required. KEY RESPONSIBILITIES:...
-
Manager, Park and Trail Development
4 days ago
Guelph, Canada The City of Guelph Full timeAbout Our Organization: When you join the City of Guelph, you join a team of 2000 full and part-time employees who deliver services the community relies on every day. Together, we are bringing to life Guelph’s vision of an inclusive, connected, and prosperous city where we look after each other and our environment. As a regional top employer, the City of...
-
Labour Relations Specialist
6 days ago
Guelph, Canada Upper Grand District School Board Full time**Labour Relations Specialist (Temporary)** The Upper Grand District School Board (UGDSB) employs approximately 4,000 dedicated staff who serve more than 35,000 students attending a variety of programs across 65 elementary and 11 secondary schools as well as continuing education and adult learning centres in the counties of Dufferin, Wellington and the City...
-
Communications Officer
5 days ago
Guelph, Canada The City of Guelph Full timeAbout Our Organization: When you join the City of Guelph, you join a team of 2000 full and part-time employees who deliver services the community relies on every day. Together, we are bringing to life Guelph’s vision of an inclusive, connected, and prosperous city where we look after each other and our environment. As a regional top employer, the City of...
-
Exhibition Assistant
6 days ago
Guelph, Canada The City of Guelph Full timeAbout Our Organization: When you join the City of Guelph, you join a team of 2,000 full and part-time employees who deliver services the community relies on every day. Together, we are bringing to life Guelph’s vision of an inclusive, connected, and prosperous city where we look after each other and our environment. As a regional top employer, the City of...
-
Animal HousingOntario Veterinary College Health Sciences Centre
Found in: Talent CA C2 - 2 weeks ago
Guelph, Canada University of Guelph Full timeForbes includes U of G Among Canada’s Best Employers Animal Housing Ontario Veterinary College Health Sciences Centre Temporary Part-Time (Less than 24 hours a week) Please apply by emailing and sending your: Cover Letter Resume Availability Reporting to the Supervisor, Patient Care and Service Delivery the incumbent...
-
Administrative Officer
4 days ago
Guelph, Canada Upper Grand District School Board Full time**ADMINISTRATIVE OFFICER - GROUP BENEFITS** The Upper Grand District School Board (UGDSB) employs approximately 4,000 dedicated staff who serve more than 35,000 students attending a variety of programs across 65 elementary and 11 secondary schools as well as continuing education and adult learning centres in the counties of Dufferin, Wellington and the City...
-
Hospital Assistant Ontario Veterinary College Health Sciences Centre
Found in: Talent CA C2 - 2 weeks ago
Guelph, Canada University of Guelph Full timeForbes includes U of G Among Canada’s Best Employers Office, Clerical and Technical Hospital Assistant Ontario Veterinary College Health Sciences Centre Temporary Part-Time (Less than 24 hours a week) Please apply by emailing and sending your: Cover Letter Resume Area of Interest Availability The Hospital Assistant...
-
Clerk, Accounting- Energy
2 days ago
Guelph, Canada Growmark Full timeGROWMARK is an agricultural cooperative serving cooperatives, retailers, businesses, and customers in Canada and the U.S. We provide customers with fuels, lubricants, crop nutrients, crop protection products, seed, construction services, equipment, and grain marketing assistance. In addition, GROWMARK owns FS PARTNERS and UPI Energy FS, as well as the FS...
-
Clerk, Accounting
2 days ago
Guelph, Canada UPI Energy FS Full timeClerk, Accounting - Energy - UPI Energy FS - Guelph, ON GROWMARK is an agricultural cooperative serving cooperatives, retailers, businesses, and customers in Canada and the U.S. We provide customers with fuels, lubricants, crop nutrients, crop protection products, seed, construction services, equipment, and grain marketing assistance. In addition, GROWMARK...
