Dealer Service Manager

1 week ago

Laval, Canada Peak Performance Full time

**Established in 1986 in the Swedish mountains, our love for skiing in untouched terrain and embarking on adventures in the wild run deep. Our purpose is simple: to bring this freeride spirit to the world. With our products, we aim to make adventures possible 365 days a year.**

**We are driven by passion, togetherhood, responsibility and winning spirit. We know that an inspiring spread of unique abilities and personalities **contribute to our dynamic culture and our success. Now, we are looking for a new talent to join our team.**

We are seeking a dynamic and motivated Dealer Service Manager to lead, develop, and drive your future Dealer Services team. In this role, you will ensure the delivery of exceptional customer service and efficient order management, while meeting business objectives. You will work closely with both internal and external stakeholders to maximize customer satisfaction and sales opportunities, maintaining a proactive and communicative service environment.

**Key Responsibilities**:

- Lead and motivate the Dealer Services team to consistently deliver proactive, high-quality service to customers, ensuring timely and accurate responses.
- Establish and foster strong relationships with both internal and external customers to ensure smooth operations and effective communication.
- Oversee accurate processing of customer orders, ensuring compliance with SLAs and striving for timely, complete fulfillment, while identifying opportunities for additional sales.
- Manage the SSO’s Order book, supporting the sales team with supply plans and overseeing order book review processes.
- Monitor customer satisfaction, report outcomes, and recommend or implement corrective actions as needed.
- Drive team performance through effective people management, including coaching, training, performance appraisals, and fostering a positive, high-morale environment.

**Job Requirements**:

- Bachelor's degree or equivalent, with 3-5 years of experience in a Customer Service Team Leader or Management role.
- Proven track record of successfully leading and motivating teams, including experience in coaching and training.
- Exceptional relationship-building skills with both internal and external customers.
- Strong problem-solving and time-management abilities, with a structured, can-do attitude.
- High Aptitude in SAP platform
- Excellent verbal and written communication skills, with high organizational efficiency.
- Fluency in both English and French (bilingual, oral and written).
- Experience or passion in the Sports and Outdoor industry is a plus.

**What we offer**:
We offer you an inspiring work environment where our values of Passion, Togetherhood, Responsibility and Winning Spirit are at the core of everything we do, promoting creativity, teamwork, accountability, and progress. You get the opportunity to work with a great team that shares your passion for sports and outdoor life. We are on a growth journey, finding our line and building our future success. That provides interesting challenges and possibilities in all roles for the person who is curious and likes to get things done. We’re small enough for you to play a key role regardless of your position, but big enough to have a global presence. At Peak Performance, you get the best of both worlds.
- A reasonable estimate of the pay range is _**_$83,000 to $95,000.00_**_ per annum_**_ at the time of this posting. Within the range, individual pay is determined by factors such as job-related skills, relevant experience, education and/or training._
- Please note that the range details above reflect the base pay only and does not include our competitive bonus program and benefits that we offer._

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