Field Support Specialist

1 month ago

Newmarket, Canada York Region Full time

**Job Description**:
**POSITION PURPOSE**

**MAJOR RESPONSIBILITIES**
- Provides technical support for the operation and maintenance of hardware, software, technology infrastructure, and voice/data communications facilities within the Department in accordance with Federal, Provincial, Regional, and Departmental policies and procedures.
- Performs Systems Administration functions, including the maintenance of user accounts, security and ensuring that local operating procedures are performed, according to Provincial, Regional and Departmental policy and procedures, as directed.
- Plans, monitors and supports testing of configurations for electronic processes; analyzes and configures backend setup.
- Performs system administration functions including the maintenance and security of user accounts, as it relates to the workflow business rules, in coordination with ITS Branch.
- Imports/exports and manipulates data from existing data sources to expedite workflow creation.
- Works with clients, external vendors and other stakeholders, including consultation with ITS Branch, as appropriate, for project management of new or changed configurations.
- Liaises with ITS Branch in the connection of data sources while providing functional support recommendations; refers technical recommendations relating to configuration and system infrastructure to ITS Branch and follows up, as appropriate.
- May occasionally be required to respond to emergency situations outside of normal business hours, as related to the Departmental Emergency Response Plan.
- Performs other duties as assigned in accordance with Branch and Department objectives.

**QUALIFICATIONS**
- Successful completion of a Community College Diploma in Computer Sciences or related discipline or approved equivalent combination of education and experience.
- Minimum two (2) years experience with responsibilities for computer systems technical end-user support, database and network administration, software configuration, wireless hardware support and installation, computer hardware upgrades, peripheral support.
- Experience in the support, configuration and deployment of current computer systems software and hardware technologies.
- Experience in computer systems development processes using databases and programming languages.
- Functional experience with configuring, testing and troubleshooting secure wireless wide area networks.
- Demonstrated knowledge of current PC configurations, components, communication and functions.
- Knowledge and demonstrated ability in corporate core competencies including customer focus, communication, collaboration and personal ownership.
- Ability to travel to off site locations in a timely and efficient manner, as required.
- Ability to work outside regular business hours including evenings, nights and weekends, as required.

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