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Business Systems Support Specialist
4 months ago
MAJOR RESPONSIBILITIES
Researches new technologies, future systems, software, and hardware components related to the department, including evaluating, performing systems testing and making recommendations to management. Coordinates specific assigned systems development and implementation activities, including preparation of the user requirements, definition and systems analysis; consults with ITS as necessary on general and detail design details and implementation planning. Monitors system performance on all department business systems and ensures all systems are working at an acceptable industry standard. Provides guidance and advice to other department business systems staff, as required. Performs backup duties of other department business systems staff as assigned Liaises with internal staff, providing systems expertise and support to ensure consistent and effective systems performance; shares information regarding initiatives and other best practices with Branch and Departmental staff. Liaises with external contractors, vendors, and suppliers on general troubleshooting, software and hardware updates, maintenance and support contracts, escrow agreements, new product initiatives, and other systems related information. Oversees collection of field data from various locations and facilities within the Department infrastructure to support department business systems. Oversees creation of software compatible files or data to support changes to the systems software due to expansion and/or changes in department business services. Assists business users and technical consultants with the development of complex database queries, reports and dashboards.
QUALIFICATIONS