Online Teaching Assistant

3 weeks ago

Dundas, Canada Worksite Safety Full time

**Role: Online Teaching Assistant**
**Hours**:Weekdays, Full-Time
**Location**: Dundas, ON - In Office
**Salary**: $42,000/year

Worksite Safety is looking for an enthusiastic, self-motivated and highly organized individual to support the operation of our online classes. If you have a customer service or tech support background and love helping students have a great online learning experience, this could be the role for you

As an integral part of the customer-facing team this role provides supports to our instructors who deliver our training programs through distance learning (Zoom) and our students who are taking these classes. The Online Teaching Assistant sees that courses run smoothly by interacting with students prior to their class, throughout the class and following up after training.

Based out of the **Dundas, ON head office**, this role works Monday to Friday, 8am-4pm.

As an Online Teaching Assistant you could expect to:

- Moderate distance learning training sessions for both the instructor and the students
- Assist the instructor in seeing that all students are registered and participating in the course
- Provide technical support to students and instructors as needed
- Follow up with students after training to gather feedback about their experience
- Identify opportunities for advisors to support students with safety in their workplace
- Work with the fulfillment, operations and client services team as needed
- Identify areas to improve customer experience based on customer feedback and your own observations

**About You**

You’ll be a perfect fit for this energetic team if:

- You love keeping people organized and groups functioning effectively
- You think outside the box when it comes to solutions that are surprisingly helpful to ensure our clients have a great experience
- You can navigate internet tools and apps at lightning speed, but you are genuinely patient and understand that not everyone has the great technical skills that you have.

You’ll need to bring:

- Experience in a relationship-centric communications-based role such as customer service or technical support
- Experience in a learning environment as a teacher, assistant or moderator (preferred)
- Experience with a CRM and/or client support system (Zendesk preferred)
- Strong verbal and written communication skills
- Able to legally work in Canada

Why a career at Worksite is for you:

- Competitive hourly rate
- Three weeks' paid vacation
- Health benefits package including $2000 per year in health spending allowances
- Collaborative and exciting work environment
- Ongoing opportunities for learning
- Working on an awesome team with a great company culture

If this role is the right fit for you, please submit your resume and cover letter. We thank all those that apply, however, only those selected for further consideration will be contacted.

*
About Worksite*
Worksite is one of Canada’s leading providers of occupational health and safety services, and was listed on the Growth 500 as one of Canada's Fastest Growing Companies for the third consecutive year in 2020 by Canadian Business and Maclean's.

We help workers stay safe, and we help employers make it happen. We believe that work life should be enjoyable, and that creating a safe workplace should be enjoyable too. We do that through providing our clients with excellence in advice and service, as well as delivering high-quality online, instructor led training, and safety products.

*
Worksite Values*
- Building Together_ - We work collaboratively because we know that everyone has great ideas and unique perspectives build a better result. We are stronger when we are all-in as one team.
- Growing Through Experimentation_ - We relentlessly pursue our vision by improving and expanding what we do, experimenting with new ideas, and valuing tests over assumptions.
- Being Surprisingly Helpful_ - We look for ways to surprise and delight by going above and beyond to help others, even when we don't stand to gain anything from it.
- Enjoying our Work Life_ - Because our lives are better when we enjoy our work, we build genuine, positive, and supportive relationships with each other and inject a little fun wherever we can.

**Salary**: $42,000.00 per year

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