Inside Sales Associate

5 months ago

Toronto, Canada HTS Engineering - Heat Transfer Solutions Full time

HTS Engineering Ltd. is the largest independent commercial HVAC manufacturers’ rep in North America, with 20 locations in the US and Canada. HTS has a vibrant look and brand promise -- one that reflects our company-wide commitment to ensure the individual success of all those involved in a project’s HVAC system selection, design, purchase, installation and maintenance including our employees, suppliers, customers and end users.
HTS prides itself on its commitment to providing its employees with a flexible and accommodating work environment. We prioritize the well-being of our employees and are committed to creating a work environment where everyone can thrive.

Parts and Aftermarket Inside Sales

**Responsibilities**:

- Provide exceptional customer service, by taking calls and serving walk-in
- customers.
- Maintain relationships with existing and new customers.
- Identify HVAC parts online from our OEM suppliers from parts lists
- Prepare quotes and follow up
- Work with suppliers to get RMA, credits and/or replacement parts
- Work with accounting to ensure credits are applied to proper accounts
- Ship and Receive inventory
- Track shipment for customers
- Place orders for parts and equipment
- Prepare sales orders and returns into the system
- Place order for approved suppliers for parts and equipment when required

**Skills**:

- Have a positive attitude, take ownership of responsibilities and take pride in
- contributing to team success
- Ability to work both individually and in a team environment
- Have a high level of commitment to customer service
- Ability to assess situations and people, use discretion to make snap decisions
- and act with independent judgment and discretion
- Creative and resourceful problem-solving skills
- A self-starter, with a focus on successfully completing projects
- Strong organization/project management skills with the ability to determine
- priority, manage multiple ongoing competing responsibilities and projects, and
- ensure projects are delivered on time
- Strong computer/technical skills
- Some sales or customer service experience, particularly retail parts counter, is
- an asset
- HVAC knowledge or parts counter in another field is an asset, however, if you
- enjoy learning, we will train the right person

We Offer
- Competitive wages
- Opportunity to grow within the company.
- Training
- Employee recognition awards

**Top benefits or perks**:
**As a member of HTS Engineering, you’ll enjoy**:

- Company events
- Incentive trips (meeting yearly sales targets)
- Comprehensive benefits package, including health, vision, EAP, and dental insurance.
- Paid time off
- On site parking

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