En- Partner Success Manager

2 weeks ago


Montréal, Canada Plusgrade Full time

**About Us**:
Plusgrade is the Ancillary Revenue Powerhouse responsible for many of the world’s leading travel brands’ upgrade and ancillary revenue programs. Backed by prominent growth private equity firms including Novacap and CDPQ, over 80 companies like Amtrak, Air Canada, Lufthansa, Hawaiian Airlines, Singapore Airlines, Spirit Airlines, Cathay Pacific, and Royal Caribbean,trust Plusgrade’s Platform to turn perishable inventory into revenue through upgrade and seating programs, generating billions of dollars in revenue opportunity and creating more loyal customers. For many of our partners, the revenue generated through our suite of products is key to how they’ve weathered the COVID storm-and came out stronger than before.

Plusgrade is an award winning company, recognized with the prestigious Deloitte Technology Leadership award as the global leader in travel technology, and has been continuously honored as one of North America’s fastest growing technology companies with the Deloitte Technology Fast 50, Fast 500, and most recently won the Enterprise Fast 15 award.

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What we do: *
Ever been upgraded on a cruise, a rail journey, or a flight? (Best feeling ever, am I right?) Well, you’ve likely experienced our products.

Plusgrade’s Ancillary Revenue Platform is the only digital-first ancillary merchandising engine that gives travelers the ability to upgrade their experience in multiple ways (bidding, instant purchase, blocked seats to name a few) within the booking to departure window. We help airlines, cruise lines and passenger rail companies generate ancillary revenue through incredible customer experiences.

We’re leading a high-growth category. We outpaced our pre-pandemic revenue targets (and the recovery rate of the travel industry), despite living through the greatest disruption in travel’s history. Today, we’ve generated more than $6 billion in new revenue opportunities. We intend to grow much, much more. And into many more verticals with more products.

Smart, high-performing team members will challenge you to learn and grow every day. We value great work and great ideas — not ego. We’ve built a genuinely diverse team of winners, where we make sure anyone and everyone feels that they belong, but most importantly, we share the same values of customer obsession, togetherness and winning.

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The role: *
**What you’ll be doing**:

- Results Focused - hungry to exceed goals on a daily basis
- Partner Advocate - develop a deep understanding of the airline industry, customer business, and priorities, and leverage those insights to drive new opportunities
- Insight Driven and Solution-Oriented -leverage analytical skillset to develop strong insights that lead to program enhancements and new solutions.
- Relationship Builder - effectively maintain existing account relationships in your portfolio and expand relationships to additional business groups with each of your customers.
- Trusted Advisor - work diligently to understand the customer’s underlying interests and business priorities, while being genuinely interested in their company and personal success.
- Effective Communicator - articulate the partner’s current and future business performance and priorities
- Product Ambassador - understand the Plusgrade solutions available to drive customer goals and develop joint action plans, leveraging best practices across the Plusgrade partner community
- Influencer - drive business priorities through persuasion, negotiation and consensus-building
- Act as the primary point of contact for your partners to deliver performance insights, project-related tasks, technical training, program enhancement opportunities, as well as operational oversight
- Leverage a matrix-based approach to strategic account management, acting as the portfolio leader and architecting roles for other key Plusgrade execs in driving account results
- Achieve account growth targets in pursuit of exceeding revenue goals
- Historical and forward (forecasting) analysis of revenue, with a deep understanding of the performance drivers

**What you’ll need to be successful**:

- BA/BS degree or higher
- Minimum 3 years of experience in a similar product, account, client success management or revenue management role
- Experience in the global airline/travel industry is preferred
- Excellent interpersonal and communication skills, especially around using data and insights to support your story
- Ability to push partners to achieve targets, but maintain positive relationships
- Strong analytical, financial acumen and problem-solving skills
- Strong organizational skills with an ability to prioritize efficiently
- Strong MS Office and Google Product Suite skills
- Travel industry gravitas
- Technologically savvy, able to quickly understand our solutions, our value proposition, our product and development roadmaps
- Experience in creating compelling, effective strategic account development plans
- Ability to travel (


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