Host - Restaurant

3 weeks ago

Victoria, Canada Coast Hotels Full time

Your company, your values, your career

Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors.

The Host will contribute to the overall success of the hotel by providing superior customer service and upholding quality standards for Coast Hotels Food & Beverage operations.

**Responsibilities**:

- Acts as an Ambassador for Coast including greeting guests, making them feel welcome, and handling basic inquiries.
- Provides customer service by seating guests, providing food and/or beverage product. knowledge, managing reservations, handling cash, cheques, credit and debit card transactions in accordance with Hotel Policies.
- Adheres to quality and industry standards when completing tasks.
- Checks on guest satisfaction and follows up on requests where possible and appropriate.
- Ensures the safety and security of the property, the ambassadors and guests when completing tasks.
- Stocks supplies and maintains inventory levels.
- Demonstrates a customer service attitude with internal/external contacts.
- Other duties as required and assigned.

**Skills/Knowledge/Experience**:

- Industry-specific certifications such as FOODSAFE and Serving It Right.
- Hepatitis A vaccination recommended.
- Professional attitude and appearance.
- Excellent communication, interpersonal, and customer service skills.
- Cash handling experience an asset.
- Ability to multi-task.
- High attention to detail.
- Secondary school diploma preferred.
- Strong time management and organizational skills.
- Knowledge of health and safety regulations.
- Knowledge of menu items.
- Ability to work as part of a team and independently.
- Workplace Hazardous Materials Information System (WHMIS) training an asset.
- Able to work a flexible schedule, which includes evenings, weekends and holidays.

Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more

Coast Hotels is an Equal Opportunity Employer
Coast Hotels would like to thank all interested applicants
Only those selected for an interview will be contacted

NO PLACE LIKE COAST

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