Reservations Manager

2 weeks ago

Victoria, Canada Toptable Group Full time

Location: Marilena Cafe & Raw Bar

Position:  Reservations Manager
Reports to:  Restaurant Director

JOB SUMMARY:
The Reservations Manager will set the tone for the entire dining experience through the initial guest contact. The incumbent will oversee the front desk team to ensure all guests are warmly welcomed and efficiently seated in a location that best suits their needs. The Reservations Manager and front desk team will work closely with management and service staff to ensure the restaurant maximizes each guest experience from beginning to end.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
(Other duties may be assigned as required)

Coordinate all guests’ needs, special requests, and inquiries to ensure an unparalleled guest experience and assists the team with guest recognition Manage incoming phone and email queries and reservation requests Manage a team that will warmly and efficiently welcome and seat guests Train new host staff to maintain high standards of service execution Act to best resolve problems to the satisfaction of all parties involved Ensure all information provided to guests and team members is current and accurate Initiate conversations with guests to identify personal preferences and records notes in guest profiles Maintain exceptional cleanliness at the host station and in the guest waiting area Promote teamwork through daily communication and coordination with other departments Possess knowledge of the local area and provides valid and relevant directions, recommendations, and resources to successfully fulfill guest requests Maintain a constantly professional, friendly, and hospitable work space Attend all departmental meetings and training sessions Under the direction of the Restaurant Director and/or Executive Chef, initiates and executes special projects as required

REQUIRED EXPERIENCE AND QUALIFICATIONS:

Minimum 2 years’ relevant hospitality experience in a fine dining or comparable environment Post-secondary level of education or relevant hospitality degree is an asset Strong verbal and written English communication skills Strong interpersonal skills and a positive can-do attitude Must have a passion for delivering outstanding customer service Must possess a strong understanding of and have a passion for food and wine Full understanding of and ability to operate, manage, and optimize OpenTable Guest Centre Experience with creating, updating, and navigating documents in MS Office and Google Docs Basic understanding of food and beverage point of sales (POS) system Demonstrates a pleasant phone etiquette with use of professional and clear language Able to think independently; possess good judgement and problem solving skills Able to work harmoniously and professionally with all coworkers Must be able to stand for the duration of an entire shift A valid Serving it Right certificate is an asset Ability to work flexible hours including evenings and weekends

Applicants must have Canadian citizenship, permanent resident status, CIS or a valid work permit.

This position will remain open until filled. 

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